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Lord Mayor recognises Concentrix's contribution to Belfast economy

21 Oct 2013

Belfast Lord Mayor, Councillor Máirtín Ó Muilleoir, said today that he believes Belfast is increasingly becoming recognised as one of the key centres in Europe for US companies to base and expand their business.

He was speaking on his return to Belfast following the first ever Belfast Tech Mission’s visit to Silicon Valley in California which provided 20 local companies the chance to showcase new technologies and products being developed to West Coast leading companies, investors and venture capitalists.

During the trip, the Lord Mayor took the opportunity to present the President of US firm Concentrix Chris Caldwell with a Belfast Ambassador Award to mark his company’s contribution to revitalising the Belfast economy and was encouraged by the positive attitude towards his native city.

The Lord Mayor said: “Concentrix is a Global Business Services company with a presence in Asia, Europe, Latin American and Canada, as well as USA, and deals with customers in over 33 languages and currently employ more than 1,000 people in Belfast.

“Mr Caldwell expressed his delight at the quality of the workforce available in Belfast and said the company would consider further investment sometime in the future given the positive experience they have had in the city.

“And that attitude is a fair reflection of what we heard throughout the mission. The companies who we took out all made a huge impression and made some very important connections and contacts.”

Mr Caldwell said: “It was a pleasure to welcome the Lord Mayor to our California Head Quarters. We are honoured to be included in his tour of the west coast, which is a great celebration of innovation and helps further raise the profile of Belfast to boost growth in the new technologies space.”

Philip Cassidy, Managing Director, Europe of Concentrix said that Mr Caldwell was delighted to receive his Belfast Ambassadorial Award to recognise the contribution the company has made, pointing out that the decision to locate in Belfast had proved to be rewarding.

Philip said: “The Concentrix European Division (formerly Gem) is expanding at a substantial rate with ongoing recruitment drives for software developers, sales agents, customer support agents, technical support agents and business support employees. 

"The team in Belfast are currently serving a global customer base in 33 languages and consistently thinking of new ideas and ways to help clients provide excellent customer engagement strategies. 

"Our Social Media Centre of Excellence team, who help clients monitor their brand, support customers and sell their products through social media channels, was born in Belfast and growing globally.”