Performance standards
At Belfast Castle, we aim to maintain our reputation as a premier venue through our commitment to excellence. To help us achieve this, our staff will:
- speak to you politely and answer your questions immediately. If this is not possible, we will refer your query to another member of staff who can help
- answer your telephone call within five rings
- return any completed booking agreements to you within three days
- send our brochure, or any other information, to you on the day of your request
- deal with complaints immediately, or respond to your complaint within five days
- provide an excellent, quality catering service in our restaurant and at all private functions
- deliver urgent messages to conference delegates as soon as possible, and deliver other messages at a convenient time, with minimum disruption
- fax or email information within 30 minutes of your request
- ensure accurate and up-to-date information is available on our website.
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