HomeGuidelines for retailers
This information is for retailers selling fuel stamps and savings cards as part of the Be Warm scheme.- When you agree to sign up to the scheme, we will give you a book of oil stamps, as well as savings cards, promotional material and the materials you need to pay us for the stamps you sell. If you need more stamps, call us on 028 9027 0428.
- A member of staff from your shop should sign for the stamps on delivery.
- You will sell £5 oil stamps and savings cards to members of the public.
- You should tell each customer to write their name and the address where their oil will be delivered on their collection card.
- All money for the stamps you sell must be forwarded to us each week.
- You can forward the money to us by either lodging it directly into our bank account, using the lodgement book we will provide you with, or by sending us a cheque, using the envelopes we will also provide.
- You must return a reconciliation form in the envelope with the cheque or, if you are making a lodgement, you can post the form in the envelope provided or fax a copy of it to 028 9024 0396. We will supply you with reconciliation forms.
- Once you have signed for your oil stamps, it is your responsibility to keep them secure on your premises, as you must either pay for sold stamps or return unsold stamps to us. You should keep a record of any damaged stamps and return them to us.
- Once the stamps have been sold to a customer, they will not be able to get a refund from either your shop or us.
- We will keep in regular contact with you to make sure the scheme is running effectively.
- If your stamps are lost or stolen, you must contact us immediately. We will not be liable for stamps or collection cards which are lost or stolen from customers, retailers or oil companies.
- If your business ceases trading, please contact us to arrange the collection of your remaining oil stamps and to pay for any stamps you have sold.
