Report a problem with your bin
Coronavirus update: changes to waste services
Last updated: Friday 3 April 2020
This page gives information on which waste services have been suspended, which are running as usual and what to do with coronavirus waste. We are reviewing our service delivery on a daily basis. Please check this page or our social media regularly and share updates with neighbours and friends who may not be online.
Waste and recycling collection services
- From Wednesday 1 April, normal collections have resumed for black, brown and blue bins. Please present your bins for collection on your usual collection day. Blue bins that were missed will be collected on the next scheduled day. Find your bin collection day online.
- Bryson recycling box collections are continuing as usual. From 6 April, you will need to sort your recycling differently. Find out how to sort your recycling from 6 April.
- Purple glass recycling box collections have been suspended. If possible, please continue to separate and store any glass waste until our normal collection resumes.
- The wheelie box trial in north Belfast has been suspended. Please put your food and garden waste into your brown bin for collection. If possible, please continue to separate and store any recyclable waste until our normal collection resumes. If this is not possible, you can put these into your black bin.
- We're unable to deliver green food waste bags at this time. If you have none left, you can put food scraps into your brown bin without a bag, or wrap them in newspaper instead.
To help our crews as much as possible, you should:
- not leave side waste or extra rubbish bags next to your bin, as we can’t collect them
- sort your recycling properly
- ensure you wash your hands, before and after handling your bins or recycling boxes
- wipe the handle of your bin and boxes down after you leave it at your usual collection point
- not approach our staff and follow social distancing guidance
- make sure disposable gloves are placed into your black bin once you’ve finished using them
- visit NI Direct for more advice on bin hygiene and fly-tipping
You must not put items such as used tissues or disposable cleaning cloths into your recycling bins or boxes. This is very important.
If you have suspected, or confirmed coronavirus, before you put items such as used tissues and disposable cleaning cloths in your black waste bin, you should:
- double-bag them, tying the bags securely
- keep them separate from other waste for 72 hours before putting them into your black waste bin for collection
Recycling centres and civic amenity sites closed
Our recycling centres and civic amenity sites are now closed. This is for the safety of our crews and the public.
New black bin orders are suspended
If your black bin has been lost or stolen please email firstname.lastname@example.org or call 0800 032 8100.
Bulky waste collections suspended
We’re not taking new bookings for bulky waste collections.
Thank you for your continued support and patience in these challenging circumstances.
Report a problem with your bin
You can report a:
- missed bin collection
- lost, stolen or burnt bin
- damaged bin
- bin spillage
- bin wasn't returned to its collection point
Please read the terms and conditions for online services and our privacy statement.
Missed bin collection
If you think we've missed your bin, please contact us the day after your normal collection day, as your bin may not be collected until 8pm. We will investigate the circumstances of your missed collection and if appropriate, we'll arrange another collection.
Before you report your bin, please check your collection day.
We may not have collected your bin because:
- it wasn't left out on time. Leave your bin out by 7am and keep it out until 8pm if it hasn't been collected.
- you've put the wrong materials in your bin. See what goes in my bins?.
- your collection is on a public holiday when collection times change. See holiday bin collections.
- your bin was too heavy.
- it had no lid or the lid was not fully closed.
- our bin lorry has broken down.
- bad weather stopped us collecting your bin.
- we couldn’t get access to your street due to parked cars.
Stolen or burnt bin
If you think your bin has been stolen, please contact the police. If it has been stolen or burnt as a result of antisocial behaviour, you may be entitled to a new bin free of charge.
You will need a PSNI reference number to order a new bin. Once you get this number, select the burnt or stolen option in the order a new bin online form.
If you need help, please telephone us on 028 9027 0230
If you think your bin has been damaged by one of our lorries, we can investigate further.
To report a damaged bin:
If you think your bin has been deliberately damaged or vandalised you should report it to the police.
If the bin can't be used because of the damage you’ll need to order a new bin. You will need a PSNI reference number to order a new bin. Once you get this number, select the burnt or stolen option in the order a bin online form.
Bin wasn't returned to its collection point
If you report that your bin hasn't been returned to its collection point, we'll try and return it to you within one working day.