Health and safety
Our offices are closed and officers are working remotely to deal with queries on a priority basis. If you have an urgent query or request please contact us by email email@example.com.
Guidance for food businesses on coronavirus
Coronavirus (COVID-19) and operating a businesses
If you need advice for your business or you are an employee or a member of public concerned about unsafe work practices in a shop or an office or a warehouse you can contact us at firstname.lastname@example.org.
Find out more information and advice for
- coronavirus business closures
- workplace safety guidelines and social distancing and
- preventing the spread of COVID-19
by visiting our operating a business COVID-19 tab.
Recall notice - Indesit and Hotpoint washing machines
Following action by the Office for Product Safety and Standards (OPSS), Whirlpool is to recall and replace an estimated 500,000 Indesit and Hotpoint washing machines manufactured between 2014 and 2018.
This is due to a defective door catch on certain models, which can overheat during use.
If your washing machine is being recalled, Whirlpool state that you will be able to choose between two options:
- A like-for-like replacement washing machine provided free-of-charge
- A free-of-charge in-home repair of your appliance
If you believe you have an affected machine please stop using it immediately and check the Whirlpool webpage
or call the Whirlpool helpline on 0800 316 1442 .
Recall notice - Tumble dryers
From 11 July 2019, Whirlpool has issued a full product recall of all unmodified tumble dryers. This is due to safety defect, caused when excess fluff touches the heating element which has been linked to a fire in a tower block in London.
This advice applies to Indesit, Hotpoint, Creda, Swan or Proline dryers manufactured between 1 April 2004 and 30 September 2015 that have not received a safety modification since warnings around these models were first issued.
If you believe your tumble dryer could be affected, you are advised to unplug it and not to use it.
Under the recall, you are entitled to a new replacement machine, which will be delivered, installed and the old one removed, at no cost to you if the safety modification has not been made. A refund based on product age or a modification is also available if you do not want to take up the offer of a replacement dryer.
For more information, please call the dedicated Whirlpool freephone helpline on 0800 151 0905 or visit
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