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Pest control

We have moved

Our customer reception has moved to the ground floor of The Cecil Ward Building.

Our new address is:

Cleansing Services
Ground Floor
The Cecil Ward Building
4-10 Linenhall Street
Belfast
BT2 8BP

Book a pest control inspection

Our free pest control service can help you get rid of rats, mice, fleas, flies, bedbugs and cockroaches. 

The service is available to domestic householders living within the Belfast City Council area. 

To book an inspection or for more information call 028 9027 0431 or email pestcontrol@belfastcity.gov.uk

We'll need your name, address and contact details, or, if you live in rented accommodation, the contact details of your landlord or housing agency. 

Our pest control officers can also help with other problem pests, such as wasps, but there may be a charge for this service.  We don't deal with ants or larger animals, such as bats, birds, foxes or squirrels.

We can also provide help and advice to commercial business owners.

We'll try to deal with your pest problem as quickly as possible, however during busy periods, and particularly with wasp treatment requests, customers may experience delays. Also, if demand is very high we may not be able to fulfill the request. If we cannot treat the wasp problem, residents can avail of the services of commercial pest control companies.

Wasp infestations

We can treat wasp nests in households in Belfast. This treatment involves spraying the nest to kill the wasps, however we do not remove the wasps or the nests.  We can only treat a nest that we can reach without using ladders.

Before making an appointment you will need to pay the fee or provide your proof of entitlement for a free treatment.

If you are a tenant of the property, you should contact your landlord or Housing Association as they are responsible for carrying out the treatment. 

The fee for treating wasp infestations for domestic premises is £60 including VAT per job, and £72 including VAT per hour for commercial premises.  This fee must be paid in advance and you can pay by cheque or cash by calling to our offices, or by telephone using a debit or credit card. You can also send us a cheque by post to Cecil Ward Building, 4-10 Linenhall Street, Belfast, BT2 8BP.

If you're over 60 years of age, or in receipt of Incapacity Benefit, Jobseekers Allowance or Income support this service will be free for you, but you must provide proof that you are eligible for this discount.

   Documents needed
Over 60s
Photographic ID
Proof of address (such as a utility bill).
Proof of your date of birth
Employment and support allowance benefit and Jobseeker’s allowance
A typed letter from a local Social Security Agency. The letter must show your name, address and must be stamped and dated (the date should not be more than six months old).

To book an appointment or for more information please call 028 9027 0431.

Advice

Rats

Evidence to look for if you think you have rats:

  • Fresh droppings that are soft and moist and coloured brown or black. They are capsule shaped and about 20mm long.  You may find them under your kitchen sink, in the hot press, in your loft, or your garage.
  • Fresh gnawing of wood, carpets, papers, cables or furniture.
  • Damage to food or household items.
  • Holes that would usually be 50 - 80mm in diameter and shallow, with dirt usually piled up outside it. Rats like to burrow under sheds and paving stones.
  • Smear marks around well-used entry points as rat hair is oily and leaves a dark stain.
  • A trail of matted grass or trodden soil as a result of constant use of the same tracks.
  • A bad smell.

How to prevent rats:

  • Ensure all gaps both internal and external are filled in, for example drainpipes, windows or door frames. Rats only need a gap of 25mm (the size of ten pence) to gain entry.
  • Any manholes should be regularly inspected to ensure they are free from rats.
  • All food items and supplies of water should be covered.
  • Gardens should be cut regularly and all weeds removed as these provide food and shelter for rats. 
  • Garden sheds should be kept at least 25cm off the ground.
  • All rubbish in both the house and garden should be put in the bin.
  • All garden tools and toys should be stacked neatly when not in use.
  • Bins should be kept closed at all times. 
  • Bird feeders should be used rather than scattering food on the ground.

Mice

Evidence to look for if you think you have mice:

  • Fresh droppings that are soft and moist and coloured brown or black. They are rod shaped and about 2 - 6mm long.  You may find them under your kitchen sink, in the hot press, in your loft, or your garage.
  • Damage to food or household items.
  • Smear marks around well-used entry points as mice hair is oily and leaves a dark stain.
  • A bad smell.

How to prevent mice:

  • Ensure all gaps both internal and external are filled in, for example drainpipes, windows and door frames. Mice only need a gap of 20mm (the size of a pence) to gain entry.
  • Replace the mesh externally on ventilation bricks and slots as it may have worn away.
  • Self-closing door mechanisms should be fitted to back doors to ensure these remain closed as mice often enter premises through an open door.
  • All food items and supplies of water should be covered.
  • Gardens should be cut regularly and all weeds removed.  Long grass and weeds provide food and shelter for mice. 
  • Garden sheds should be kept at least 25cm off the ground.

Wasps

Evidence to look for if you think you have wasps:

  • Nests are recognisable with a constant stream of wasps coming and going from it by midsummer.
  • Wasps can be seen flying in and out of one particular spot, either from a hole in the ground, a hedge or the roof of your home.

How to prevent wasps:

  • Check your loft for small holes and gaps as this is the most common way wasps gain entry. Holes may need sealed and insect mesh can be used to cover air bricks and soffits.
  • Treat timber with a wasp repellent mix.Inspect hedges and trees regularly.

Fleas

  • Vacuum your house regularly.
  • Get pets regularly treated by a vet for signs of fleas.
  • Groom your pet outdoors to prevent fleas getting into your home.
  • Wash animal bedding regularly using a mild detergent.
  • Spray floor surfaces, particularly cracks and crevices, with an anti-flea spray.

Flies

  • Always store leftover food in sealed containers.
  • Clean your bin and drains regularly and never leave rubbish lying around.
  • Use a fly spray.

Bedbugs

  • Check old or second hand furniture for signs of infestation.
  • Wash and vacuum bedding regularly.
  • Check your luggage and clothing after arriving back from holiday for signs of bedbug activity.

Cockroaches

  • Always store leftover food in sealed containers.
  • Never leave rubbish or food waste lying around.
  • Mend cracks, holes, loose wallpaper and broken tiles. 
  • Seal holes in door or window frames, skirting boards, drainpipes and water and central heating pipes.

Wild pigeons

  • Don't feed or leave food out for wild pigeons - it can make them ill and could attract other pests.

Contact us
Environmental health
028 9027 0431
Floor 5
Ground Floor
Cecil Ward Building
4-10 Linenhall Street
Belfast
BT2 8BP