Neighbours and loud music
Our offices are closed and officers are working remotely to deal with queries on a priority basis. If you have an urgent query or request please contact us by email email@example.com. Please note that we can only offer a limited service and we are unable to carry out visits to commercial or domestic premises.
Please note that our Night Time Noise Service has also been suspended as officers are unable to carry out visits to properties to assess noise complaints out of hours. If you are experiencing serious disturbance, the PSNI may be able to provide assistance by calling their 101 service.
Excessive noise caused by a neighbour's loud music, late-night parties or banging doors is a common complaint.
Some amount of noise is expected if you live in an apartment block or busy street but, if the noise is constant and affecting your day-to-day life, you can report it to us.
You can deal with it in two ways:
Neighbours may not be aware they are bothering you and may be happy to meet your requests or make a compromise. You should choose a suitable time to visit them and discuss the problem. Remember, to avoid confrontation, be calm, polite and civil.
You may feel more comfortable bringing another person with you. However, if you don't feel able to approach your neighbour, or have already tried and were unsuccessful, more direct action may be needed.
Under the Clean Neighbourhoods and Environment Act (Northern Ireland) 2011, we can deal with excessive noise disturbances which cause a nuisance to people living nearby.
The action we take depends on the type and level of disturbance you are experiencing. As every case is different our officers will assess your complaint based on:
- when it occurs
- how often and for how long
- make-up of the local area
- effect on you, and
- likely effect on the average person.
We may also ask you to keep a diary recording the dates and times of each disturbance, or to allow our officers into your property to monitor the noise.
If we agree that a nuisance exists or is likely to occur, we can serve the person responsible with a Noise Abatement Notice, asking them to reduce it. Evidence that the legal Notice has been breached is required before the noise maker may be brought to court.