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Consumer Advice Centre

Our consumer advice centre provides free specialist advice to consumers and traders in Belfast on issues like: 

  • faulty goods
  • substandard service
  • shopping
  • home maintenance and repairs
  • consumer credit purchases
  • holidays and other consumer goods and services.

They can also help by:

  • providing advice
  • advising on making a complaint
  • drafting letters on your behalf
  • following up your complaint
  • keeping you up to date with consumer law
  • helping you with the Small Claims Court process or to pursue a resolution using the alternatives to court in Northern Ireland.

Opening hours

  • Monday, Tuesday and Thursday: 9.30am to 4.30pm
  • Wednesday: 9.30am to 2pm
  • Friday: 9.30am to 4.15pm

Opening hours may vary. If you can, check with us before you visit the centre by calling us on 028 9027 0525 or email

Request consumer advice

All information provided here is confidential

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Contact us
Consumer Advice Centre
028 9027 0525
Cecil Ward Building
4-10 Linenhall Street