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Consumer Advice Centre

Our consumer advice centre provides free specialist advice to consumers and traders in Belfast on issues like: 

  • consumer rights
  • faulty goods
  • shopping complaints
  • home maintenance and repairs
  • consumer credit purchases, and
  • holiday complaints.

They can also help by:

  • providing face to face advice
  • advising you of your rights
  • drafting letters on your behalf
  • following up your complaint
  • helping you with the Small Claims Court process, and
  • acting as mediators if you are unable to resolve a complaint.

Opening hours

  • Monday, Tuesday and Thursday: 9.30am to 4.30pm
  • Wednesday: 9.30am to 2pm
  • Friday: 9.30am to 4.15pm

Opening hours may vary. If you can, check with us before you visit the centre by calling us on 028 9032 8260 or email consumeradvice@belfastcity.gov.uk

Request consumer advice

All information provided here is confidential

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Contact us
Consumer Advice Centre
028 9032 8260
14 Wellington Place
Belfast
BT1 6GE