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A-Z: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Winter emergencies

In the event of an emergency, we can help in a number of ways. We have provided useful numbers you can contact in an emergency

Organisation  Contact details
Belfast City Council 
(For emergency and security issues only)

During office hours: 028 9027 0428
Out of hours: 078 5049 9622 or 028 9027 0275 
Fire, police, ambulance and coastguard 999 
PSNI non-emergency 101
Crimestoppers 0800 555 111 
Belfast City Hospital  028 9032 9241 
Mater Hospital  028 9074 1211 
Musgrave Hospital 028 9090 2000
Royal Jubilee Maternity Hospital 028 9063 2241 
Royal Victoria Hospital  028 9024 0503 
Northern Ireland Electricity 08457 643643 
Phoenix/Firmus Gas  0800 002001 
Flooding Incident Line
(To report serous flooding)
0300 2000 100 
Northern Ireland Water Leakline
(For reporting a leak in the mains water supply)
0800 028 2011 
Northern Ireland Water Waterline: 0845 744 0088
Typetalk number: 0800 0515 446
Rivers Agency 
(For reporting flooding from overflowing rivers and watercourses)
 028 9260 6100
Health Information Service 0800 665544

Sometimes during an emergency which we're involved with, we will set up a dedicated helpline. When we do this, we'll let you know what the number is by publishing it online and in the media, and posting on social media when possible. If we know of another agency setting up a helpline, we'll let you know that too. 

Followers and fans of our social networking sites can get updates and links to further information from:

Preparing for an emergency

In a major emergency, it may be some time before the emergency services can help you.

The household emergency life-saving plan gives you a list of useful contact numbers in an emergency and also tells you what you should have in your household emergency pack.

Keep your completed plan somewhere safe where you can easily find it in an emergency.

For more information check the following:

What to do in an emergency

If there's an emergency, remember to:

  • stay calm, reassure others and think before acting
  • don't put yourself or others in danger
  • follow the advice of the emergency services
  • if people are injured or there is a threat to life call 999 or 112.

If there is a fire or other danger in your building, quickly and calmly leave by the nearest safe route and move to a safe location away from the building. Do not try to return until the emergency services tell you it is safe to do so.

For information on flooding and icy conditions advice please visit our winter advice page.


Contact us
Environmental Health
028 9027 0428
Cecil Ward Building
4-10 Linenhall Street
Belfast
BT2 8BP