Complaints

We see complaints about our services or facilities as an opportunity to learn from our customers.

That's why we report the number of complaints we receive each year and encourage you to give us your feedback about the service you receive.

There are several ways to make a complaint:

Online

fill in our online complaint form
download complaint form (PDF - 2.21MB)

By email

email us at complaints@belfastcity.gov.uk

By telephone

call 028 9032 0202 and ask to be put through to the relevant department or service
call our central complaints helpline on 028 9027 0270 if you aren't sure who to speak to.

By textphone

By letter

fill in a standard complaint form (available from all our venues) and send it to:

Corporate Complaints
Belfast City Council
FREEPOST
BT1 5BR

More information

For further details about our complaints procedure, call our complaints officer on 028 9027 0434.