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Public survey 2010

In August 2010, we carried out a random door-to-door survey of more than 1,600 households across Belfast. We wanted to find out what you thought about living in the city and get your views about the council and what you thought our priorities should be.

Summary of results

The results show that our residents enjoy living in Belfast and have seen many improvements over the past three years.

Views about the council

Satisfaction with the council and our services is improving

• 78% are satisfied with the services we provide, compared to 74% in 2007


• 73% thought the council makes Belfast a better place to live


• 53% felt our services had got better over the past three years while only 4% felt they had got worse


• 64% thought the council was efficient in the delivery of its services


• 86% agreed that the council is working to make the city cleaner and more attractive (up from 47% in 2007) and three quarters of those surveyed felt the council was working to make the city safer (74%) and was helping to promote good relations in the city (75%).


• There were high levels of satisfaction with individual council services including:
  
  
  • Belfast Waterfront – 96%
  • Ulster Hall – 94%
  • Belfast Zoo – 92%
  • Recycling centres– 91%
  • Indoor leisure facilities – 89%
  • Bin collections – 87%
  • Parks and open spaces- 86%
  • Outdoor sports grounds – 86%
  • Street cleaning – 80%.

Living in Belfast

Satisfaction about living in Belfast is still high

• 96% of those surveyed enjoy living in Belfast. This has remained the same since 2007. 84% were also satisfied with their local area.
  
  
• 56% think that Belfast has got better over the past three years while 14% thought it had got worse.

What matters to residents

The key priorities emerging from our consultation with the public were that the council should be:

• creating a safer city (50%)
• making the city cleaner and greener (31%)
• supporting children and young people (31%)
• investing in improving local areas (30%)
• helping to support and improve the city’s economy (24%)
• providing value for money services (23%).

The top five things residents felt would most improve their quality of life were:

• lower levels of anti-social behaviour (46%)
• lower levels of crime (39%)
• more activities for children and young people (37%)
• better employment opportunities (33%)
• cleaner streets (28%).

Your feedback

We always welcome views and feedback on our priorities and performance. We also welcome any ideas or suggestions you might have for how we can improve.

If you would like to comment, or have any questions about the survey, call our Corporate Planning and Strategic Policy Unit on 028 9032 0202 or email policy@belfastcity.gov.uk