Consumer rights

The following laws cover the purchase of all goods and services to consumers:

Sale of Goods Act 1979 (as amended)
Sale and Supply of Goods to Consumer Regulations 2002
Supply of Goods and Services Act 1982
Consumer Credit Act 1974
Consumer Protection (Distance Selling) Regulations 2000
Cancellation of Contracts Made in the Consumer’s Home or Place of Work Regulations 2008.

Making a complaint

If you have a complaint with a shop or someone who has provided a service use the following tips:

keep proof of your purchase - a sales receipt or detailed debit or credit card statement is ideal. A sales receipt is not a legal requirement but it's up to you to show where and when you bought the goods. However, you can still make a complaint even if you don't have a receipt or statement.
contact the shop or trader straight away and explain your problem. Ask them to put it right but don’t be unreasonable and demand something you aren't entitled to.
contact us to find out what your rights are. If you need to put your complaint in writing, we can help you draft a letter.
keep a copy of any letter you send and get proof of posting. Allow the shop or trader a reasonable period of time to respond to your complaint.
if the problem is not resolved, tell us and we can contact the shop or trader on your behalf
if this doesn't work, you may have to take legal action. The Small Claims Court deals with claims of up to £2,000.