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• Advice
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• Advice Centre
• About the centre
• Consumer rights
• Buying goods - the law
• Buying services - the law
• Buying goods or services on credit - the law
• Shopping from home - the law
• Doorstep selling - the law
• Identity theft
• Advice on returning gifts
• Digital television switchover

• Frequently asked questions
• I bought a laptop in the sales which was faulty.
• All Consumer Advice Centre FAQs

• Related links
• Consumer safety
• Office of Fair Trading
• ConsumerLine NI
• Financial Ombudsman
• Debt Action Northern Ireland
• Which? Consumer Rights

Advice Centre

Our trained advisors, based in our Consumer Advice Centre in Wellington Place, provide free specialist advice to consumers and traders in Belfast on a range of issues, such as:

• consumer rights
• faulty goods
• shopping complaints
• bad customer service
• holiday complaints.

They can also help you by:

• advising you of your rights
• drafting letters on your behalf
• following up your complaint
• helping you with the Small Claims Court process
• acting as mediators if you are unable to resolve a complaint.

Opening hours

The centre is open at the following times:

• Monday, Tuesday and Thursday - 9.30am to 4.30pm
• Wednesday - 9.30am to 2pm
• Friday - 9.30am to 4.15pm.

Opening hours may vary. If you can, please check with us before you visit the centre. Call us on 028 9032 8260 or email consumeradvice@belfastcity.gov.uk

Contact information

Address:

14 Wellington Place
Belfast
BT1 6GE

Telephone: 028 9032 8260
Email: consumeradvice@belfastcity.gov.uk

Disabled access

Accessibility information about Consumer Advice Centre from Disabled Go