HomeConsumer Advice Centre
Our trained advisors, based in our Consumer Advice Centre in Wellington Place, provide free specialist advice to consumers and traders in Belfast on a range of issues, such as:
- consumer rights
- faulty goods
- shopping complaints
- bad customer service
- holiday complaints.
- advising you of your rights
- drafting letters on your behalf
- following up your complaint
- providing talks on consumer rights to schools, voluntary groups, traders and other organisations
- helping you with the Small Claims Court process
- acting as mediators if you are unable to resolve a complaint.
Opening hours
The centre is open at the following times:- Monday, Tuesday and Thursday - 9.30am to 4.30pm
- Wednesday - 9.30am to 2pm
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Friday - 9.30am to 4.15pm.
Contact information
Call us on 028 9032 8260 or email consumeradvice@belfastcity.gov.ukDisabled access
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Consumer advice educational talks
Our advisors offer talks, briefings, workshops and presentations to all schools, traders and community groups in Belfast.These visits are free, and they can be tailored to suit any age, type of group, consumer issue or a school's curriculum.
Community groups can include church groups, senior groups, youth groups, alternative education groups and other organisations.
The briefings focus on the legislation that relates to consumer advice, consumers' rights and traders' responsibilities. We also cover the work that the staff in the Consumer Advice Centre do and how we can help you if you have a complaint. Workshops generally last between 30 and 45 minutes.
