HomeI ordered concert tickets from a website but they weren`t delivered. Can I get my money back?
This is based on a scenario of a young man ordering tickets from a professional looking website for a two day music festival. Although the tickets were paid for online, (at a cost of £200) they were never delivered.
The customer tried without success to contact the company using the mobile number listed on the website. However, the customer did not ever receive any reimbursement for the tickets.
There are a number of measures you can take to avoid getting into a situation like this one. Firstly, you should remember that it is very easy to set up a professional looking website. Remember that fake sites often have names similar to the genuine ones.
So before you buy online, you should remember the following points:
- what do you know about the website?
- where is it registered?
- who is it registered to?
- how long has it been registered?
- has there been any negative feedback given about the site?
The easiest way to prevent losing your money when buying online is to stick to using the official websites. Tickets from these sites will be genuine and their service charges are usually cheaper than other websites.
They will also say who their authorised sellers are, as well as listing the full address of their registered office.
If you can, pay for your tickets using a credit card. If you don`t get your tickets, you can claim against your credit card company under Section 75 of the Consumer Credit Act, provided that the price of a single ticket is over £100.
If you paid by debit card you are not covered under Section 75, but you may be able to ask for money back if they have a chargeback scheme.
