HomeFlooding help and advice
If your home or business is affected by flooding or other bad weather, you'll find lots of useful information in this section.
You can also call 0300 2000 100 to report serious flooding in your area. The number is available 24 hours a day, seven days a week.
Once any flooding has subsided, call us on 0800 707 6965 to report any damage to your home or property.
Preparing for flooding
There is lots you can do in advance to protect your home or business from heavy rain, especially if you live in an area which is prone to flooding.- check if your home is in a flood-risk area
- advice on flooding insurance
- tips for creating a household flood plan
- specialist flood protection equipment
During flooding
When flooding occurs, it's important that you act fast to prevent your property from any unnecessary damage.- tips and advice for staying safe during flooding
- dealing with household utilities such as gas, electric and water
- information about travelling during flooding
- advice for protecting your home or business
- what to do if you are evacuated from your home
- advice for staying in touch with relatives.
After flooding
Once the flood water has subsided, you may need to find out about insurance claims, disposing of damaged items and cleaning up your home or business.- dealing with damage to your property
- submitting insurance claims
- advice about making sure your property is safe
- health and safety information
- ideas for cleaning up flood water
- dealing with repairs to your home or business
- advice about choosing a builder
- removing waste from your property.
