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• Public health and housing
• Our role
• Contact information

• Information for landlords
• Rent books and tenancy statements
• Property inspections
• Energy Performance Certificates
• Certificate of Fitness applications

• Information for tenants
• Rent books and tenancy statements
• Disrepair in rented houses
• Harassment and unlawful eviction
• Be Warm scheme

• General housing advice
• Asbestos
• Burst and frozen pipes
• Caravans and campsites
• Damp
• Household rubbish
• Oil leaks and fumes
• Carbon monoxide
• Water quality

• Related links
• Environmental health
• Building control
• Northern Ireland Housing Executive
• Protecting your home from frost (Northern Ireland Housing Executive)
• The Planning Service
• Citizens' Advice Bureau - Advice Guide
• Warm Homes Scheme
• Housing Rights Service NI

Public health and housing

Our officers deal with complaints and enquiries about a range of public health and housing issues.

We do not deal with the allocation of social housing. This is the role of the Northern Ireland Housing Executive

Our responsibilities include:

• providing legal and technical advice about rent books and tenancy statements to private tenants, and investigating their complaints
• providing legal and technical advice to landlords
• enforcing housing and public health legislation
• inspecting properties to make sure they are suitable to live in
• issuing certificates of fitness to landlords
• providing advice about:
• asbestos
• burst or frozen pipes
• damp
• disrepair in rented houses
• harassment or unlawful eviction
• household rubbish
• oil leaks or fumes
• carbon monoxide
• water quality

Get winter-ready

Last winter caused problems for many of us. So this year, it's important that we are ready in case we face similar conditions.

Our winter section contains information and advice to help you prepare your home and your family for cold weather and freezing conditions.

We have also produced a Protect your Home booklet which contains useful information to help you prepare your home for the many emergency situations which can occur throughout the year.

• Download the Protect your Home booklet (PDF - 1.64MB)

Legal action

We can take legal action against landlords if the condition of their property creates an unhealthy environment for tenants. This covers privately-rented properties and those owned by the Northern Ireland Housing Executive or other housing associations.

There are some other specific situations when we may take legal action. They include:

• serving legal notices on owners of private properties asking them to carry out repair works, abate nuisances or make houses fit to live in
• issuing noise abatement notices to social housing landlords
• serving legal notices to tenants if they are responsible for causing a public health nuisance, for example, by allowing rubbish or dog mess to build up on private properties.

Complaints or enquiries

If you have an urgent complaint or enquiry (for example, a burst pipe or an oil leak), we aim to respond within one working day.

We aim to respond to all other complaints and enquiries within three working days.

Call us on 028 9027 0428 to speak to a member of our team.