Home
Waste management customer service standards
We believe you have a right to know the level of service you can expect from us at all times.
That's why we've published our Waste Management Customer Service charter.
The charter describes what we do and contains details of the standards of customer service you can expect from us.
It also outlines our aims, explains how you can help us and describes our targets across seven key service areas:
- buying a bin
- public toilets
- household recycling centres
- glass recycling banks
- Waste Management helpline and support services
- abandoned vehicles
- asbestos collections
- promotion and education
- household waste assessments
- Download Waste Management Customer Service Standards (PDF - 101KB)
Contact information
If you'd like to give us feedback on our customer service standards, contact us at:Waste Management
Belfast City Council
Cecil Ward Building
4 -10 Linenhall Street
Belfast
BT2 8BP
Telephone: 0800 032 8100 (between 8.30am and 5pm, Monday to Friday)
Textphone: 028 9027 0405
Email: wastemanagement@belfastcity.gov.uk
