Roselawn bus service

Conditions of use

• Using Roselawn Bus Service
  • The Roselawn Bus Service was set up to provide free transport for older people from various collection points around the city to and from Roselawn Cemetery, so that they can visit their family graves or memorial trees.
  • An older person is defined as aged 50 or over.
  • The bus covers the four areas of the city on a rotational basis on Tuesdays.  The pick-up time is 9.45am at each departure point (North – Loughside Recreational Centre, East – Dee Street Community Centre, South – Donegall Pass Community Centre and West and Shankill – Spectrum Centre and on to Twin Spires for pick-up at 10am.)
  • On the third Friday of the month, the pick-up point is the bus stop outside Dankse Bank on Donegall Square West at 2pm.
  • The bus is supplied by Disability Action and can seat 15 people.
  • The bus can accommodate wheelchair-users. Please indicate at time of booking if you are a wheelchair-user.
  • A guide employed by Belfast City Council will be on the bus to help people getting on and off the bus.
  • You must book your seat by calling 028 9027 0296.
  • At the time of booking, staff will ask each older person to confirm that they are aged 50 and over.
  • At the time of booking, staff will inform each older person that they must provide the guide with proof of age before boarding the bus.
  • All websites, advertisements and recorded messages will point out that proof of age will be needed before boarding the bus.
  • At the time of booking, staff will ask each older person for a contact telephone number so that they can be informed in the event of the bus being cancelled.
  • On the occasions that a bus pick-up date is fully booked, a reserve list will be compiled by the booking staff.
  • Each older person must cancel their seat if they find for any reason that they are unable to keep their booking date.
  • Each passenger must occupy a seat of their own.  Standing or sharing seats is not allowed under health and safety guidelines.
  • Under customer care an older person may be accompanied by a companion. This is limited to one companion per older person and the older person must pre-book their companion at the same time as they make their own booking.  This companion is not limited to the age of 50 or over.
  • Under customer care an older person may be accompanied by a minor. This is limited to one minor per older person and the older person must pre-book their minor at the same time as they make their own booking. The minor must occupy their own seat.  Due to health and safety reasons the minor is not allowed to share the older person’s seat or sit on their lap.
  • If the bus is delayed or cancelled at extreme short notice on the morning of the pick-up, every attempt will be made to contact the older people and inform them. The guide will also be at the pick-up point to inform the older people as well.
  • If the bus arrives at a pick-up point and more people are there than booked, the guide will permit those people to board on a first-come first served basis if there are available seats on the bus. The guide will inform these older people of the booking procedure and that they must pre-book their seat next time.
  • If the bus arrives at the pick-up point and a person is waiting to board the bus who has not pre-booked and who is in the guide’s opinion under 50, the guide will inform that person that the bus is for older people.  If there are seats available then on this one occasion only, they can board, but in future they will not be allowed to do so as the bus is an older people’s bus service.
  • This bus service is for older people.  In order for the service to be used appropriately, identification will be checked and those who use the service inappropriately will be informed of the conditions of use.