Putting you first - transforming customer experience
Our customer focus programme aims to improve how we deliver services to you over the next three years (2020-2023).
We would like to hear your views on our vision to help shape our customer experience. Have your say before 2 February 2020.
Find your bin and box collection days and tips on using your bin correctly.
Check what items go in your bins and boxes.
Download the free bin-ovation app for information on your bins and collections.
Book a bulky waste collection and find out how to prepare for a collection.
Report a missed bin collection or a lost, stolen, damaged or burnt bin.
Order a new bin online, by telephone or post.
If you're physically unable to leave your bin out for collection you can apply for our assisted
Find out about our recycling box scheme.
Learn more about the glass recycling collection we've introduced to 11,000 households with recycling bins.
Arrange a commercial waste collection, get holiday collection dates and tips on using your bin correctly.
Book an asbestos collection and check guidelines for removing asbestos.