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We are working with community, voluntary and statutory providers in Belfast to make sure our residents’ needs are supported throughout the pandemic.
You can find information on support and services available to those in need in areas including benefits, employment, food, heating, medicine, money and debt on the Advice NI website (link opens in new window). The site also lists contacts for all council-funded independent advice services.
If you would like to speak to an advisor, you can contact Advice NI’s COVID-19 Community Helpline by calling Freephone 0808 802 0020.
You can also contact an advisor by emailing covid19@adviceni.net, or by texting ACTION to 81025.
Click the + symbol to read the updates.
Food packages
Food packages were introduced by Department for Communities (DfC) in the early stages of the COVID-19 pandemic and were a short-term measure to support those who were advised to shield by the Department of Health. This support has now ended and food packages are no longer available.
We are acutely aware of the ongoing needs of the most vulnerable in our society and of the need to make sure they have access to alternative sources of help, including access to food.
I am unable to go food shopping - how can I get assistance to get the food I need?
If you still need assistance, the COVID-19 Community Helpline will connect you to a wide range of support, including assistance with access to food, that is available locally. Freephone 0808 802 0020, text ACTION to 81025 or email covid19@adviceni.net
I am struggling to afford food and utilities – can I get any financial assistance?
If you still need assistance, the COVID-19 Community Helpline will connect you to a wide range of support, including assistance with access to food, that is available locally. Freephone 0808 802 0020, text ACTION to 81025 or email covid19@adviceni.net
Is there help available to get my prescription delivered?
If you don’t have family or friends who can help, or if there aren’t any chemists or pharmacies offering a delivery service in your local area, you should contact the Advice NI Freephone COVID-19 Community Helpline, where an adviser will discuss your circumstances and connect you to appropriate services and support, including volunteer led prescription delivery services in your area. Freephone 0808 802 0020, text ACTION to 81025 or email covid19@adviceni.net.
I am worried and anxious – can I get help or talk to someone?