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Internal opportunities

Application pack - Senior Digital Analyst

Job description

Date: July 2020

Department: Finance and Resources

Post number: 481

Section: Digital Services

Job title: Senior Digital Analyst

Grade: PO2

Main purpose of job

To be responsible to the relevant Senior Digital Consultant for work of a complex nature associated with the development, implementation and support of technology solutions.

To be responsible for the effective promotion of products and services and the delivery of same to agreed time, budget, quality and performance standards.

Supervise and monitor the performance of assigned staff to ensure the delivery of a high quality service.

Summary of responsibilities and personal duties

  1. Undertake complex work in one or more of the following areas:
    • Software development
    • Package acquisition and implementation
    • Post implementation support
    • Training
    • Network administration and support
    • System configuration and support
    • Service desk support
    • Desktop support
    • Database administration
  2. The tasks undertaken may include, but are not limited to, one or more of the following:
    • the design, specification and development of programs and database structures
    • the testing, porting, installation, or upgrade of software
    • the installation and maintenance of hardware and networks
    • the design and delivery of technical courses to customers
    • the design and preparation of project plans
  3. Work with customers to investigate and analyse their business functions, processes, information flows and data structures and assist in their specification.
  4. Supervise the workload of any assigned staff ensuring that it is scheduled effectively to facilitate operational efficiency and manage and develop them in accordance with performance management principles.
  5. Assist in the provision of support services relating to specific application systems to both customers and service delivery functions, including computer operations and service desk.
  6. To be responsible for investigating and resolving problems and incidents and providing information and assistance to customers enabling them to make effective use of the systems.
  7. Plan, design, prepare and produce documentation to support the promotion, use and maintenance of information systems.
  8. Ensure all work is carried out in accordance with organisational standards and procedures and advise staff on policies and procedures.
  9. Keep detailed records of own time and assist with performance monitoring and targeting to ensure delivery of work to quality, time and budget.
  10. Build and sustain good working relationships with customers and staff.
  11. Assist in the production of the service’s business plans including the development of training plans for assigned staff.
  12. To participate as directed in the council’s selection interview procedure.
  13. To act in accordance with the council and departmental policies and procedures including customer care; equal opportunities; health and safety; safeguarding and any pertinent legislation.
  14. To participate in all induction and in-service training provided by Belfast City Council and in the induction and support of all newly appointed staff and other human resource management procedures as appropriate.
  15. To undertake the duties of the post in such a way as to enhance and protect the reputation and public profile of the council.
  16. To undertake other such relevant duties as may from time to time be required.

This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that s/he may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role.

Employee specification

Essential criteria

Applicants must, as at the closing date for receipt of applications and throughout the selection process, be current Belfast City Council employees.

Qualifications and experience

Applicants must, as at the closing date for receipt of applications:

  • have a third level qualification in a relevant information services related subject such as Computer Science, Information Technology, Information Management or equivalent qualification and be able to demonstrate on the application form, by providing personal and specific examples, one year’s relevant experience in each of the following three areas:


  • be able to demonstrate on the application form, by providing personal and specific examples, two years’ relevant experience in each of the following three areas:

a) supporting and maintaining a complex corporate network [1] or complex corporate telephony solution [2]

b) taking the lead in the implementation of a corporate telephony solution or corporate network redesign, including experience in project management to ensure the successful delivery of such a solution; and

c) working within a multi-disciplinary team to ensure effective information technology provision and support for networking or telephony solutions.

[1] Complex corporate network refers to a multi-site Local or Wide Area Network (LAN or WAN) supporting more than 1000 devices and using different communication protocols
[2] Complex corporate telephony solution refers to a multi host VoIP telephony environment with more than 1000 users

Special skills and attributes

Applicants must demonstrate evidence of the following special skills and attributes which may be tested at interview:

Communication skills: excellent oral and written communication and presentational skills, with the ability to represent and promote the interests of the council at local, regional, and national level.

Project management: the ability to manage projects involving the development and implementation of business processes to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales and quality.

Analysis and problem solving skills: the ability to use analytical skills to contribute effectively to the identification of trends, risks prioritisation and provide effective solutions to customer challenges.

Team-working and leadership skills: the ability to motivate, manage and develop a team of professional officers to help them perform at their best within a complex organisation in a changing financial and administrative environment.

Customer care skills: the ability to ensure that services are provided to the highest quality within agreed budgets and with a commitment to the principles of customer care.

Information technology knowledge: the ability to anticipate, keep track of and interpret developments in software tools and information services and the display of imagination, creativity and innovation in the development of practical solutions.

Shortlisting criteria

In addition to the above qualifications and, or experience, Belfast City Council reserves the right to short-list only those applicants who, as at the closing date for receipt of applications:

  • in the first instance, have a third level qualification in a relevant information services related subject such as Computer Science, Information Technology, Information Management or equivalent qualification and are able to demonstrate on the application form, by providing personal and specific examples, two years’ relevant experience in each of the three aforementioned areas; or, can demonstrate on the application form, by providing personal and specific examples, three years’ relevant experience in each of the three aforementioned areas; and
  • in the second instance, have an additional higher level qualification in a relevant subject, such as a Masters in Information Systems, or equivalent qualification.

Terms and conditions of employment

Senior Digital Analyst (PO2)
One permanent, full time post (within the discrete area of Network and Telephony).
Digital Services Section
Finance and Resources Department

Job applicant privacy notice

Belfast City Council is the Data Controller under the General Data Protection Regulations (GDPR) for the personal data it processes relating to job applicants. Processing data from job applicants allows the council to manage the recruitment process, assess and confirm an applicant’s suitability for employment and decide to whom to offer a job. It may also need to process data from job applicants to respond to and defend against legal claims.

If you apply for this job, you will be providing your personal data to the council whose lawful basis for processing it is for the performance of a task carried out in the public interest or in the exercise of official authority. In some cases, the council will also need to process your data to ensure it is complying with its legal obligations. For example, to monitor applicants’ sensitive data for equal opportunities purposes and to check applicants’ eligibility to work in the UK before employment starts. The council will collect a range of information about you, including:

  • your name, address and contact details, including email address and telephone number;
  • details of your qualifications, skills, experience and employment history;
  • information about your current level of remuneration, which may include benefit entitlements;
  • whether or not you have a disability, or if your first language is not English, so that it can make reasonable adjustments, as required, during the recruitment process; and
  • information about your entitlement to work in the UK etc.

The council will collect this information in a variety of ways for example, by application forms, through forms of assessment, from interview or from your identity documents. It may also collect personal data about you from third parties, such as references, but it will only seek this data if you have been recommended for appointment to the post and it will inform you that it is doing this. Your personal data will be shared internally within the council with staff who are involved in the recruitment process and, where necessary, between internal departments for the purpose of ensuring a fair, systematic and objective recruitment and selection process is in place. It will also be shared with external consultants for the purposes of candidate attraction and selection, where appropriate. Your personal data will not be shared or disclosed to any other organisation without your consent, unless the law permits or places an obligation on the council to do so. Your data will be stored in a range of different places including the recruitment file, the HR information management system and other IT systems such as email. It will be held and stored by the council in a safe and secure manner in compliance with Data Protection legislation and in line with the council’s Records Retention and Disposal Schedule.

As a data subject, you have a number of rights. These include your right to:

  • access and obtain a copy of your personal data on request;
  • require the council to change incorrect or incomplete personal job applicant data; and
  • require the council to delete or restrict processing your data.

If you have any queries regarding the processing of your personal data, please contact our Job Line on 028 9027 0640. If you wish to contact the council’s Data Protection Officer, please write to Belfast City Council, City Hall Belfast, BT1 5GS or send an email to

Please see further details of the terms and conditions relating to this post set out below:


The appointment will be made by the selection panel, but will be subject to ratification by the director of the relevant department.

If you are currently placed on furlough, you will be required to return from furlough to commence in this post.

There is currently one permanent, full-time post (within the discrete area of Network and Telephony).

While this is a generic post, there are various specialist areas within Digital Services that require specific experience and skills. Following the application and interview process, a reserve list may be compiled for future vacancies that may arise in the specific advertised area of network and telephony. This reserve list would last for a maximum of 12 months and may be offered to those on the reserve list, in order of merit, without further interview. These posts may be either full-time or part-time on a permanent or temporary basis. If however, a Senior Digital Analyst vacancy arises in another discrete specialism, applicants on reserve lists for network and telephony team will not be eligible and may have to reapply.

If applicable, an existing permanent employee will be offered a temporary post on the basis of undertaking a ‘temporary project/cover/review’ post with the right to return to his or her substantive post at the conclusion of the ‘temporary project/cover/review’ post. An existing fixed term contract employee will be offered a temporary post on the basis of a further fixed term contract in a ‘temporary project/cover/review’ post but with no automatic right to revert back to his or her original fixed term contract post. Fixed term contract employees should give consideration to this prior to applying for or accepting another post on a temporary basis.

Only Belfast City Council employees, who are employees as at the closing date for this post and who continue to be employees throughout the selection process for this post, are eligible to apply. Agency assignees and casual workers, who are not council employees, are not eligible to apply. Applicants who are no longer current employees as at the short-listing, testing/assessment or interview stage will not be eligible to progress through the process, even if they were an employee at the closing date for receipt of applications. Similarly, if placed on the reserve list, applicants must still be current employees as at the point in time that a vacancy arises. Applicants who are no longer Belfast City Council employees will not be offered any future vacant posts from a reserve list, even if the timing of the reserve list is still valid.

Applicants recommended for appointment must complete all relevant pre-employment checks within 10 working days or consideration will be given to withdrawing the recommendation for appointment and no formal offer of appointment will be made. Upon completion of relevant checks, applicants must formally accept and start employment in the post within a four week period. If offered a permanent post, employees currently undertaking a temporary project/cover/review post will not be permitted to continue working in that temporary post, even if it is of a higher grade. They must take up the permanent post within a strict four week period. This has always been the agreed practice within Belfast City Council and it is of critical importance that it is strictly adhered to especially during this period of significant re-organisation and change when the Council is striving to achieve permanency and stability.

Should your contact telephone numbers or your address change since you submitted your application form, it is your responsibility to notify the HR Employee Resourcing Unit on 028 9027 0640 or by emailing with your new contact details.

Job details

Job description: please refer to the job description for details of the duties of the post.

Employee specification: please refer to the attached employee specification for details of any qualifications, experience etc. which are required for the post. Should an applicant be recommended for appointment to this post, he or she will be required to produce official original proof of any qualifications etc. he or she relied upon to support their application. Please also be advised that an applicant must provide evidence to demonstrate that he or she was in possession of such qualifications, etc. at the closing date for applications.


The salary will be determined by the council in line with that determined by the National Joint Council for Local Government Services, currently Salary Scale PO2, SCP 29 to 32, £32,910 - £35,745 per annum (in normal circumstances, the starting salary is the minimum point), paid monthly by direct payment by the Bankers Automated Clearing System (BACS) to a bank or building society account of your choice.


The person appointed will be based initially in 9 Adelaide, 9-21 Adelaide Street, Belfast but will be required to work in and/or visit other locations.

Please note, given the uncertainty of the ongoing situation with Covid 19 (Coronavirus) and the closure of council buildings, you may be asked, in the first instance, to report to a different location, work from home and/or be reassigned or redeployed to another area of work within the council.

Pre-employment checks

Prior to taking up duty the person recommended for appointment must:

(a) Enter into an agreement which sets out the main terms and conditions of employment.

(b) Produce official evidence of his or her qualifications, driving licence (both parts) and, or membership of a professional qualification as required. Please be advised that applicants must provide evidence to demonstrate that they were in possession of them at the closing date for applications.

(c) Complete a disclosure of criminal convictions form, under the Rehabilitation of Offenders (NI) Order 1978 and obtain an Access NI Basic Disclosure Certificate. All applicants who are recommended for appointment to a post within Belfast City Council must provide details in respect of any criminal convictions which are not regarded as ‘spent’ convictions. Any disclosed convictions will be taken into account only when the conviction is considered relevant to the post and will be seen in the context of the job, the nature of the offence and the responsibility for the care of existing client/customer and employees.

If the person appointed acquires a conviction throughout the course of his/her employment with Belfast City Council, he/she must bring this to the attention of his/her line manager/departmental HR representative. Failure to comply with this request can result in a breach of the terms and conditions of employment and may result in sanction or dismissal. Any information will be dealt with confidentially and help is available.

Council policies

The person appointed will be required to comply with all current and future council policies, procedures, guidelines, agreed working practices and any relevant collective agreements incorporated into the contract of employment.


The general conditions of service as prescribed from time to time by the National Joint Council for Local Government Services by the council for its officers shall apply to the appointment and the Single Status Implementation Agreement dated 2007 as renegotiated from time to time is hereby incorporated into the contract of employment.

A copy of the council’s Disciplinary Procedure and Grievance Procedure will be issued to all new employees at the council’s Induction Course.

Service and hours of duty

The hours of duty are 37 per week, working five days per week, Monday to Friday. Flexible working hours are in operation between 7.30am and 6.30pm, with set core times that the person appointed must be in work. However, the person appointed will be required to start and finish work at specific times that suit the operational needs of the service and she/he will, when advised, be required to work outside of these hours for operational reasons including on extra statutory, bank and/or public holidays.

In accordance with the National Joint Council for Local Government Services National Agreement on Pay and Conditions of Service variations to the established working week or patterns of work will be reasonable and subject to adequate notice.

Annual leave

Annual leave and extra statutory, bank or public holiday entitlement is calculated in hours/minutes.

A person appointed on the standard full time hours of 37 per week will be entitled to 170.2 hours (23 days) annual leave, plus 88.8 hours (12 days) bank or other holidays.

Annual leave entitlement will be increased by 37 hours (5 days) in the case of officers who have not less than 5 years’ continuous service and by a further 22.2 hours (3 days) in the case of officers who have not less than 10 years’ continuous service.

Figures in brackets represent the number of days based upon a standard day of 7.4 hrs.

For individuals who do not work the standard full-time hours, annual leave and extra statutory, bank or public holiday entitlement will be calculated on pro-rata basis to their contracted hours, based on the standard full time hours of 37 per week and a standard day of 7.4 hours (i.e. 7 hrs 24 minutes).

Employees are entitled to a holiday with a normal day’s pay for each of the statutory, general and public holidays as they occur. Where the balance of the employee’s public / bank and statutory holiday entitlement has been exhausted, additional leave taken for public / bank and statutory holidays will be deducted from the employee’s annual leave entitlement.

All employees required to work on extra statutory, bank or public holidays will be remunerated in accordance with Part 3, paragraph 2 of the National Joint Council for Local Government Services National Agreement on Pay and Conditions of Service.

The leave year commences on 1 April. If an employee starts part way through the annual leave year, the employee will receive annual leave entitlement on a pro rata basis, calculated on the number of days remaining in the current leave year from the first day of employment.

Sick leave

This scheme is intended to supplement Statutory Sick Pay and Incapacity Benefit so as to maintain normal pay during defined periods of absence on account of sickness, disease, accident or assault. Absence in respect of normal sickness is entirely separate from absence through industrial disease, accident or assault arising out of or in the course of employment with a local authority. Periods of absence in respect of one shall not be set off against the other for the purpose of calculating entitlements under the scheme. Employees are entitled to receive sick pay for the following periods:

Duration of service Sick pay entitlement
During first year of service

one month’s full pay and (after completing four months service) two months half pay

During second year of service two months’ full pay, and two months’ half pay
During third year of service four months’ full pay, and four months’ half pay
During fourth and fifth years of service five months’ full pay, and five months’ half pay
After five years’ service six months’ full pay, and six months’ half pay


The person appointed will automatically become a member of the Local Government Pension Scheme (Northern Ireland) LGPS (NI) in line with scheme regulations. He or she may opt out of the scheme. However, the council is required to comply with automatic enrolment provisions and will automatically enrol the person appointed at certain times. The LGPS (NI) is administered by Northern Ireland Local Government Officers’ Superannuation Committee (NILGOSC) (


Canvassing in any form, oral or written, direct or indirect, will disqualify an applicant for appointment. Candidates can, however, contact the relevant department for further information about the post. The person from the relevant department who provides further information should not be a member of the selection panel.


The minimum period of notice to be given by an employee shall normally be the ordinary period from one payment of salary or wages to the next.

Belfast City Council may terminate an employee's employment with the council by giving the following period of notice:

Continuous service Period of notice
One month or more but less than two years Not less than one week
Two years or more but less than twelve years Not less than one week for each year of continuous service
12 years or more Not less than 12 weeks

For temporary project / cover / review posts, it is usual to give one week’s notice to terminate these temporary arrangements and your statutory notice period which relates to your substantive post with the council remain unchanged.

Probationary period

The person appointed may be required to complete a six month probationary period, if this is a requirement of the relevant department.

Interview expenses

Reimbursement of interview expenses is not available.

Receipt of applications

Completed applications must be emailed to by 4pm on Tuesday, 8 December 2020.

Please note, as part of our COVID HR Service Recovery Plan, we are unable to issue or receive any hard copy application forms, either by post or hand-delivered, at this time.

Please note that it is the candidate’s responsibility to ensure that his or her application form is submitted and received in the Human Resources Section via by this closing date and time. Application forms returned electronically must be submitted as an email attachment. Due to the council’s Computer Use Policy and security protocols, storage services such as SkyDrive are not accessible. Applications submitted as a link to a storage service will not be accepted. No late application forms will be considered. No application forms, or supporting information in respect of an already submitted application form, will be considered after this date and time. Applications will not be accepted by fax.

Short-listing and interview date

It is envisaged that short-listing for this post will take place on Thursday, 10 December 2020. Whilst no specific testing or assessment arrangements are anticipated for this post, depending on the volume of applicants, the council reserves the right to include these mechanisms as part of the selection process. It is also envisaged that interviews will be held on Thursday, 17 December 2020 and will be held via MS Teams

The council will make all reasonable efforts to accommodate applicants who are unavailable on the specified interview date but it is under no obligation to do so.


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