Get in touch

Main council offices

Council addresses

Belfast City Hall
Belfast
BT1 5GS

Cecil Ward Building 
4-10 Linenhall Street
Belfast
BT2 8BP

9 Adelaide
9-21 Adelaide Street
Belfast
BT2 8DJ

Use our A to Z of council services to contact us. Check our holiday opening hours

You can translate our website into various languages.

How we will contact you

If we have to call to your home for any reason, we will usually arrange this with you in advance, either in writing or by phone. 

Our staff will always carry ID when they call, and you should ask to see this when they arrive. If you have any concerns, call us on 028 9032 0202.

• Find out more about how we will contact you

Complete tasks online

You can complete many tasks online.

• Find a service online
• Pay a fixed penalty online

You will find a direct email address or phone number on the relevant page of our website.

Our social media

You can also follow us on:

• Facebook: www.facebook.com/belfastcitycouncil
• Instagram: instagram.com/belfastcitycouncil/
• LinkedIn: www.linkedin.com/company/belfast-city-council

House rules apply to all our social media profiles. Find out more about our social media house rules

Press Office - media enquiries only

Press Office
Belfast City Council
City Hall
Belfast
BT1 5GS

These contact details are for enquiries from journalists and media outlets only.

Email: [email protected] 
Phone: 028 9027 0221

Read our latest news and press releases. 

Sign Language Interpreter - SignVideo

If you use British Sign Language (BSL) and Irish Sign Language (ISL), you can contact us using a video interpreter. 

We use SignVideo, which gives you instant access to a SignVideo online interpreter. 

The service is free, simple and secure. You can use it on your mobile device and at most of our venues. 

• Download the app (link opens in new window) for Windows or Mac or search 'SignVideo' on the Apple or Play app store.

Call us with SignVideo

You can call us using SignVideo Video Relay Service (VRS) in two ways.

SignVideo web

• Connect to a BSL SignVideo interpreter (link opens in new window)
• Connect to an ISL SignVideo interpreter (link opens in new window)

SignVideo app

• Download the app (link opens in new window) for Windows or Mac or search 'SignVideo' on the Apple or Play app store.

If we need to call you back, they will use the same service and continue the conversation in sign language. 

To make sure we can connect to you, download the SignVideo App and set up an account.

Using SignVideo at our venues

At our reception desk, we use a tablet to connect you to a trained SignVideo interpreter. You will see the interpreter on the screen, and they will help you talk with our staff.

If you need help, a member of our reception team will be there to assist you.

Our SignVideo service lets you use online BSL and ISL interpreters.

Get help on using SignVideo.

• Our venues with SignVideo

  You can find SignVideo in these venues:

  Venue	Address
  Belfast City Hall	Donegall Square North, Belfast, BT1 5GS
  Cecil Ward Building	4 - 10 Linenhall Street, Belfast, BT2 8BP
  Belfast Zoo	Antrim Road, Belfast, BT36 7PN
  Tropical Ravine	Botanic Gardens, College Park, Botanic Avenue, Belfast, BT7 1LP
  Andersonstown Leisure Centre	132 Andersonstown Road, Belfast, BT11 9BY
  Ballysillian Leisure Centre	Ballysillan Road, Belfast, BT14 7QP
  Brook Leisure Centre	25 Summerhill Road, Dunmurry, Belfast, BT17 0RL
  Girdwood Community Hub	10 Girdwood Avenue, Belfast, BT14 6EG
  Grove Leisure Centre	120 York Road, Belfast, BT15 3HE
  Lisnasharragh Leisure Centre	Montgomery Road, Castlereagh, Belfast, BT6 9HS
  Olympia Leisure Centre	Boucher Road, Belfast, BT12 6HR
  Ozone Complex	Ormeau Embankment, Belfast, BT6 8LT
  Shankill Leisure Centre	100 Shankill Road, Belfast, BT13 2BD
  Whiterock Leisure Centre	Whiterock Close, Whiterock Road, Belfast, BT12 7RJ