Looking back: performance improvement summary achievements 2024-2025
We will publish our 2024-2025 year-end self-assessment online in September 2025. This is a summary of some key achievements:
- 100 per cent of actions achieved or partially achieved
- 87.5 per cent of available performance indicators either met or exceeded target
- 89.6 per cent of available performance indicators have either maintained or showed improvement on previous years
- signed up 57 companies to the Belfast Business Promise pledge (target was 50)
- delivered over €17million investment in two PEACE IV projects - Shankill Shared Women’s Centre and Black Mountain Shared Space
- occupied 46 previously vacant city centre properties as a result of the Vacant to Vibrant intervention (target was 26)
- completed 91.93 per cent of service requests for missed bins within five working days (target was 85 per cent)
- achieved 84 per cent customer satisfaction levels with customer hub contacts (target was 80 per cent)
- increased percentage of household waste collected that is sent for recycling to 42.7 per cent (target was 42 per cent)
- increased percentage of council contracts (over £30k value) where the Social Value Procurement Policy (SVPP) has been applied to 75 per cent (target was 40 per cent)
- processed 77 per cent of planning enforcement cases within 39 weeks – exceeding the statutory 70 per cent target
- completed over 26 Physical Programme projects (target was 10)
