Improvement actions and learning
Learning from complaints is crucial to identify areas for improvement and enhance customer satisfaction. Improvement actions and learning from your complaints is fundamental to our complaints management.
To gain valuable insights into customer experiences, identify systemic issues, and make adjustments to processes and practices. During the year 442 improvement actions were identified and implemented by council services.
Our commitment
We are committed to listening to customers and acting on their feedback to help improve our services. To build confidence and trust in this process, the we publish learning on a biannual basis.
