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Published November 2025

Belfast Stories draft equality impact assessment: Pre-application Community Consultation Stage

5. Relevant research

Demographic make-up of Belfast’s resident population

A breakdown of Belfast’s resident population, drawn from the 2021 Census and 2023 local council elections, is included in appendix 2.


Council policies and strategies

The Belfast Agenda

The Belfast Agenda, Belfast’s first community plan, was published in 2017 and reviewed and revised in 2024. It has five strategic themes:

  • Our people and communities
  • Our economy
  • Our place
  • Our planet
  • Compassionate city

At its core, the Belfast Agenda has the aim of improving the wellbeing of all Belfast citizens, and it has the potential to promote equality of opportunity and good relations, tackle and address issues of exclusion and marginalisation and have a positive impact on all Section 75 groups.

Intended outcomes include a city that is:

  • welcoming, fair, safe and inclusive of all
  • vibrant, attractive, connected
  • where everyone benefits from a thriving and prosperous economy
  • where everyone fulfils their potential

Investing in tourism infrastructure and city regeneration are identified as foundations for success.

Older people, younger people, addressing the legacy of conflict and division and welcoming and supporting people from new and minoritized ethnic communities are identified as priorities under the Compassionate city theme.


Corporate Plan

Belfast City Council’s 2025 to 2028 corporate plan supports the Belfast Agenda through its seven key themes of:

  • Our services
  • Our organisation
  • Our people and communities
  • Our economy
  • Our place
  • Our planet
  • Compassionate city

Each theme sets out how the council will contribute to a vision of an inclusive, sustainable and thriving city.

Belfast Stories is recognised as a key project under the Our place theme, helping to create a connected, vibrant and competitive city.

The plan also emphasises core values and behaviours needed to deliver excellent public services and civic leadership, including creativity, responsibility, integrity and problem solving.


City Centre Regeneration and Investment Strategy

Published in 2015, the City Centre Regeneration and Investment Strategy recognises that Belfast:

“city centre is one of the most important places in Northern Ireland. [It is] where investment impact can be maximised, where rates are generated and where momentum can be built to support growth in the surrounding neighbourhoods.”

Inner North Belfast (including the North Street and Royal Avenue intersection) is recognised as a special action area which “should be home to Belfast’s growing learning and innovation culture” and considers opportunities for a “creative hub”.


A City Imagining

A City Imagining, Belfast City Council’s cultural strategy for 2020 to 2030, places culture and creativity at the heart of civic development.

There are four themes within the strategy.

  1. A City Belonging (active participation): Priorities under this theme will support citizens to be active agents of change and co-creators of cultural activity.
  2. A City Challenging (diversity): Priorities under this theme will aspire to cultivate creative environments for dynamic co-creation and synergy in our placemaking.
  3. A City Creating (new approaches): Priorities under this theme will facilitate and explore new ways of working, taking more risks and helping artists to have more autonomy to engage with citizens in new and creative ways. 
  4. A City Exploring (our place in the world): Priorities under this theme will sustain, strengthen and develop the city’s cultural ecosystem. 

It identifies a major cultural attraction that will be shaped by the stories of local people, attract visitors and connect to the city’s wider cultural offering as a strategic project. 


Make Yourself at Home

Belfast City Council’s tourism strategy (2022) places authentic, local stories as key to attracting visitors to the city. It identifies Belfast Stories as a physical home for some of these stories and the flagship investment in product development in the city:

“Belfast Stories is a transformational project designed to capture the unique spirit of Belfast. This major regeneration and tourism anchor will help revitalise our city centre, allowing people to connect with the city and one another through stories, screens and social spaces.”

It details how the physical building and its contents will be supported by wider programmes of storytelling and development.


Equality Scheme

The council’s revised Equality Scheme (approved in 2021) sets out Belfast City Council’s arrangements for complying with the equality duties under Section 75 of the Northern Ireland Act 1998. It includes a commitment to provide information in alternative formats on request where reasonably practicable. The scheme states that alternative formats may include Easy Read, Braille, audio formats (CD, mp3 or DAISY), large print or minority languages to meet the needs of those for whom English is not their first language.


Good Relations Strategy

Under Section 75 of the Northern Ireland Act 1998, all public bodies, including Belfast City Council must have regard to the desirability of promoting good relations between persons of different religious beliefs, political opinion or racial group.

The council’s Good Relations Strategy was adopted in 2019. It states that it “aims to promote sharing over separation and the economic, social and environmental benefits of such. We need to continue to create spaces for communities to interact and make connections with each other, moving from parallel living to meaningful relationships and casual interactions”.

It also sets down the five outcomes it seeks to achieve.

  • Outcome one: Strong, positive and transformative civic leadership – inclusive governance with community changemakers
  • Outcome two: Shared and connected spaces – a smart, connected city driven by inclusive and transformative place making
  • Outcome three: Shared services – focusing on co-design and social innovation
  • Outcome four: Structured collaboration and partnerships
  • Outcome five: An intercultural city and respectful cultural expression within the rule of law

Language Strategy

Belfast City Council’s 2018 Language Strategy aspires to create a place where linguistic diversity is celebrated and respected. It has two key purposes.

  1. To protect and promote awareness of our indigenous languages of Irish and Ulster-Scots
  2. To promote access to, inclusion of and awareness of other languages including sign languages, the languages of new communities who live in Belfast and languages and communication for disabled people

Irish Language Policy

Belfast City Council agreed its Irish Language Policy in October 2025. The purpose of the policy is to give a clear indication of the specific steps the council will take to promote the Irish language within its own work and to support the growing community of Irish speakers in Belfast. It includes commitment to:

  • remove barriers to the use of Irish in public life
  • promote the learning of Irish as a vibrant modern language
  • support the promotion of Irish language through council facilities, programmes and events
  • promote and protect the Irish language across the council area across the council’s own public-facing services
  • develop a list of key strategic council documents and publications to proactively be made available in Irish
  • where there is potential to impact Irish language or the Irish language community, consultation questionnaires, engagement sessions and associated documents will be conducted proactively through the medium of Irish/bilingually as part of the active offer
  • promote Irish language events in the city and provide information in Irish about major upcoming events and the launch of any key strategic council initiative
  • publish regular and often bilingual (English/Irish) content across all social media platforms
  • adopt a new bilingual (Irish/English) corporate identity and logo
  • a dual-language approach to signage in all its facilities. These signs will also include pictorial and tactile (Braille) options where possible.

The council’s Irish Language Community Stakeholder Forum, comprising representatives from Irish language groups and other interested parties from across Belfast, will be a key partner in the implementation of the Irish Language Policy and the wider Language Strategy.


Changing Places Toilets Policy

Changing Places are specialised toilet facilities that are accessible and inclusive for everyone, particularly those with complex needs or mobility issues. 

Belfast City Council’s Changing Places Toilets Policy (2024) commits the council to providing Changing Places Toilet facilities, in addition to standard accessible toilets, in public places within council facilities and across the council area.


Consultation and Engagement Framework

Belfast City Council’s Consultation and Engagement Framework describes a broad spectrum of two-way communication (from consultation to engagement to involvement) between the council and its residents and stakeholders. It recognises that effective dialogue helps make decisions, policies and services that are better suited to the people they are intended to benefit.


Key Belfast Stories Strategies and Research

Equality framework

Belfast Stories Equality Framework was developed in 2021. It recognises that the project’s vision cannot be achieved unless equality, diversity and inclusion are placed at its core and supported by co-design and an inclusive process throughout all stages of development.

It recommends that engagement be:

“an ongoing cumulative process, enabling relationships, building trust and strengthening links over time […]  Residents, voluntary and community groups, specialists and concerned or interested individuals, may want to participate at a range of levels – from providing advice to co-designing the process, undertaking some aspects of the engagement to delivering projects to meet some of the outcomes.”

It also recommends that equality screening and impact assessments should be carried out at different stages and on different elements of the project including the overall concept and story collection concept.  

At this stage, it recommends that the purpose of consultation should be:

  • Gathering people's views around the concept and its key components
  • Identifying any barriers for specific groups/citizens in relation to proposal
  • Identifying clear issues for mitigation of any barriers
  • Raising awareness of Belfast Stories and the council’s commitment to inclusive and co-design principles with citizens and key stakeholders

Belfast Stories equality screening

Belfast City Council’s equality screening of the Belfast Stories outline business case found that:

“There is nothing inherent in the principles underpinning the concept of the Belfast Stories to indicate an adverse impact on one or more of the Section 75 groups. Instead, the concept will follow inclusivity principles for all residents and visitors […] will bring about advantages to Belfast citizens irrespective of their identity.” 

However, it continues “The Belfast Stories aspects of this project needs to ensure equal representation of residents and visitors of different [identities]”.

As a result, it recommends that an EQIA should be carried out, potentially at key milestones such as concept, design and content stages.


Findings from consultation to date

RIBA Stage 2 public consultation

The 16-week public consultation gathered feedback on initial architectural and curatorial concepts to help make Belfast Stories for everyone and to inform the next stage of the project.

An online consultation hub was created on Belfast City Council’s Your Say platform. It included copies of the consultation document in a range of formats including HTML, Easy Read, British Sign Language (BSL) and Irish Sign Language (ISL), and 514 responses were received to the online survey.

The council’s Equality Scheme consultees (appendix 1) were invited to comment. The Belfast Stories equality consultative forum, comprising 16 experts by experience, met four times. Over 2,500 consultation documents were distributed across the city, and 63 consultation sessions engaged over 838 participants across a range of stakeholder groups.

Organisations that engaged with the public consultation are listed at appendix 3.

Relevant findings from this consultation are included at appendix 4


RIBA Stage 2 EQIA

During the RIBA 1 public consultation period, the draft EQIA report was available on Belfast City Council’s Your Say consultation website. It was accompanied by a survey inviting feedback, and the council’s Equality Scheme consultees were notified and invited to comment.

Responses to the RIBA stage 1 EQIA are included at appendix 5.

Following the public consultation, the EQIA final decision report drew the following conclusions and recommendations.


Conclusions from RIBA Stage 2 Public consultation

Support for the Belfast Stories concept

During the RIBA Stage 2 public consultation, Belfast City Council gathered feedback across a range of equality groups, and there was broad support for its concept and potential impact.

Support was generally strongest at face-to-face engagements such as workshops and focus groups. However, survey results indicate people from some Section 75 categories may be less supportive. This may include young people; people from minoritized ethnic communities; disabled people; people from the LGBTQ+ community; and people from neither a Protestant nor Catholic community background.

Architectural concept

Across both RIBA stage 1 and 2 public consultations, consultees generously shared their lived experience and advice to help make Belfast Stories inclusive and welcoming. Some of this feedback has already been used to inform the initial architectural concept, including multiple, broad entrances; a wide, open courtyard; and accessible public space.

New evidence at RIBA Stage 2 can help maximise the sense of welcome and inclusion, particularly in relation to egress, signage, public space and accessibility.

Curatorial framework

Compared to the RIBA stage 1 public consultation, when stories were to be curated by theme, the time–space curatorial framework has been well received, and there appears to be fewer concerns that it will present a partisan, binary or narrow perspective of Belfast.

Nevertheless, residual concerns are likely to be a barrier to equitable story collection and curation. Such concerns may reduce further over time with ongoing, targeted engagement and mitigation, such as targeted outreach, embedded in story collection processes.

Language strategy

Belfast Stories is an opportunity to promote access to and awareness and inclusion of Irish, Ulster Scots, BSL and ISL. This may in turn enhance good relations by affording respect and recognition to native minority language in keeping with local and international policy and best practice.

Belfast City Council should continue to consult closely the city’s language communities, including in relation to the development of the building, story collection, exhibition and overall experience. Resulting language policy or practice should support the council’s Language Strategy and draft Irish Language Policy and be subject to an equality screening.  

Travel and transport

Consultees have identified that travel and transport may be a major barrier for some Section 75 groups including disabled people, older people, younger people, carers and parents. There should be ongoing collaboration with Translink and city planners in relation to accessible parking, public transport, drop-off and streetscaping.

Safety

Another major barrier identified across the population and that may affect some Section 75 groups in particular is perceptions of safety in the immediate vicinity of Belfast Stories and the city centre in general. 

There should be ongoing collaboration with city planners, other developers and stakeholders to maximise regeneration and reduce concerns around blight, safety and anti-social behaviour.

Ongoing engagement

Survey responses may point to underlying systemic issues of trust and representation which reinforce Belfast Stories’ intent to continue to target engagement at people and groups most likely to feel excluded.

The next stage of engagement is an opportunity to continue to build on messages of welcome and inclusion while gathering evidence as to how this can be achieved, practically and ideologically, from those key equality groups. This is particularly important as concepts and ideas become plans for structures and layouts during RIBA stage 3. 

At this (RIBA 2) stage, Belfast Stories engagement plan and stakeholder mapping should be reviewed and revised in light of lessons learned and additional evidence uncovered during this public consultation. Ongoing engagement should prioritise those stakeholders and groups that may be most at risk of missing out but also have most to offer in terms of how inclusion can be designed in. This includes:

  • young people
  • older people
  • people from minoritized ethnic communities
  • disabled people
  • parents
  • carers
  • people from the LGBTQ+ community
  • people from neither a Protestant nor Catholic community background
  • different language communities including Irish, Ulster Scots and sign language
Operations

There were high levels of interest among stakeholders as to how Belfast Stories will be run after its opens in 2030. This included in relation to its operating model, staff, pricing policy, opening hours and marketing and communications.

Belfast Stories should give consideration to further engagement to ensure that it creates a welcoming and inclusive operating environment in the long term.

Equality consultative forum

The experts-by-experience equality consultative forum proved a valuable tool for engagement throughout the RIBA 2 public consultation. Many of its participants had been involved in the RIBA 1 public consultation and now couple lived experience with expertise in the development of Belfast Stories.

Belfast Stories should consider having a standing equality consultative forum to provide continuity and advice between and throughout public consultation. 

Story collection

Belfast City Council should prioritise testing story collection processes and tools with groups that are less likely to share stories, in particular older people and the very elderly whose stories are otherwise at risk of being lost.


RIBA Stage 1 public consultation

The 14-week public consultation focused on gathering ideas and evidence to help shape the design brief to make sure that the building is welcoming and accessible and everyone can see themselves reflected in its stories.

An online consultation hub was created on Belfast City Council’s Your Say platform. It included a survey inviting feedback on the Belfast Stories proposal and draft EQIA and the consultation document in a range of formats. The council’s Equality Scheme consultees (appendix 1) were invited to comment. Leaflets, information, display boards and pop-up exhibitions were distributed across the city and a series of meetings, workshops and events were held. Overall, over 4,000 people engaged in the consultation.   

Organisations that engaged with the public consultation are listed at appendix 6.

Relevant findings from this consultation are included at appendix 7.  


RIBA stage 1 EQIA

During the RIBA 1 public consultation period, the draft EQIA report was available on Belfast City Council’s Your Say consultation website. It was accompanied by a survey inviting feedback, and the council’s Equality Scheme consultees were notified and invited to comment.

Responses to the RIBA stage 1 EQIA are included at appendix 8.

Following the public consultation, the EQIA final decision report drew the following conclusions and recommendations.


Conclusions from RIBA Stage 1 Public consultation

Support for the Belfast Stories concept

During the RIBA stage 1 public consultation, the engagement plan ensured that Belfast City Council gathered feedback across a broad range of equality groups, and there were exceptionally high levels of support including across all Section 75 equality categories. Many consultees also reflected on the potential positive impact on equality of opportunity and good relations.

Nevertheless, there were concerns that Belfast Stories could present a partisan, binary or narrow perspective of Belfast that would exclude the stories or identities of particular groups. The council should continue to embed equality, diversity and inclusion in the development of Belfast Stories, ensuring that early potential for positive impact can be realised throughout the project design, delivery and implementation. 

Ongoing engagement

During the public consultation, consultees offered further insight in relation to groups of people at risk of missing out and tactics to mitigate potential differential impact.

Ongoing engagement should continue to focus on those most at risk of missing out, and the engagement plan and stakeholder mapping should be reviewed and revised in light of lessons learned and additional evidence uncovered during the public consultation.

Story collection

This should focus on action learning by testing processes and tools with groups that are less likely to share stories (because of their culture, identity or circumstance), in particular older people and the very elderly whose stories are otherwise at risk of being lost.

Irish and Ulster Scots

The Belfast Stories concept was broadly welcomed by the Irish language community as an opportunity to explore and celebrate the history of the language and the city’s Irish language community. This may in turn enhance good relations by affording respect and recognition to a native minority language in keeping with local and international policy and best practice.

Belfast City Council should continue to consult closely with Irish language and Ulster Scots stakeholders, including in relation to the development of the building, story collection, exhibition and overall experience. Resulting language policy or practice should be subject to an equality screening and (if required) a full equality impact assessment.  


Pre-consultation

August 2021 to August 2022

Between August 2021 and August 2022, over 160 meetings and presentations took place with organisations and groups across the city including older people, youth, disability and women’s interest groups and geographic community groups. Findings relevant to this EQIA include:

  • Need to follow inclusive design principles
  • Importance of co-design
  • Equality considerations should “go beyond” the statutory requirements
  • Need to include the stories of people who come to work in Belfast from minoritized ethnic groups
  • Transportation can be a barrier, particularly for older people
  • Ticket price can be a barrier, particularly for younger people. Open and public spaces should be free of charge.
Pre-August 2021

Engagement around the concept of Belfast Stories (previously known as Belfast Destination Hub) has been ongoing since 2014 when the need for a new major visitor attraction in the city was identified. It has subsequently been formally consulted on during public consultations on the council’s Belfast Agenda, Belfast City Centre Regeneration and Investment, A City Imagining and Make Yourself at Home strategies.Footnote five

The concept Belfast Stories has been broadly welcomed in all consultation and engagement carried out to date. Findings relevant to this draft EQIA included:

  • Cost may be a barrier, particularly to families and younger people
  • Transportation can be a barrier, particularly for older people
  • Need to follow inclusive design principles
  • Equality considerations should “go beyond” the statutory requirements

Other relevant research

Engagement with culture among equality groups

Belfast Stories will use expressions of culture to attract visitors. Stories can relate to heritage as well as about the present and the future. They can be drawn from existing archives, libraries, museums and other collections. They may be expressed through film, literature, visual arts, sound, digital technology and other creative mediums.

The following section considers how different people and groups across the different equality categories may engage with culture.

The main source of statistical information is the Continuous Household Survey. It is used by the NI Statistics and Research Agency to produce official statistics for the Department for Communities (DfC).Footnote six Its figures relate to the whole of NI.  

Thrive, the audience development agency, carried out Belfast-specific research in 2016/17. It also looked in more detail at different types of culture (such as popular and cultural film, music, heritage and outdoor events).

Religious belief

According to DfC in 2023/24, at 93 per cent, people of no or other religion were most likely to engaged in culture (including arts, libraries, museums, science centres, PRONI and places of historic interest). People from the two main religions, Catholic and Protestant, were equally as likely to engage at 86 per cent and 87 per cent respectively.Footnote seven

Ethnic group

There is currently no regularly published local government or NI data relating to the ethnic background, social status or class or occupation of those engaging in culture and arts.

In GB, research has found that people from White or Mixed ethnic backgrounds are more likely to engage with the arts than people from Black or Asian minority ethnic (BAME) backgrounds.Footnote eight

People from minority ethnic groups can face multiple social, economic and cultural barriers to sports, arts and other cultural engagement. These barriers to participation may include communications and language; perceived irrelevance of arts to own culture; money; lack of transport; and lack of time and timings of events.

Diversity means that people see others “like them” involved in culture and have their culture and experience reflected back in activity that is relevant and authentic. In 2024 the Arts Council of Northern Ireland (ACNI) reported that 5 per cent of artists surveyed identified as being from a minoritized ethnic community background.Footnote nine In 2024/25, it also found that 14 per cent of activity funded through ACNI’s annual funding programme specifically targeted minority ethnic groups,Footnote ten a reduction from 15 per cent in 2023/24 and 24 per cent in 2020/21.Footnote eleven

Age

People tend to engage less with culture and arts as they get older, and those aged 65 and over are least likely to engage. The decline continues as people reach 75 and older. A lot of research identifies older people as the demographic group where there is greatest inequality and that is most difficult to engage. However, there are also differential impacts depending on type of culture and activity (sports, arts, heritage, participation, attendance, and so on).

Thrive’s 2016/17 audience baseline found that older people are more likely to watch a cultural film (arthouse, documentary or foreign language), participate in museums and heritage activity, attend literature events and use public archives than other ages.

It also identified that there is a likely correlation with marital status: that is, older, single people are less likely to engage with culture.

Having someone to go with may also be a barrier. According to the 2021 Belfast Residents Survey, people aged 60 and over were more likely to feel lonely often, always or sometimes (26.8 per cent) than the general Belfast population (18.7 per cent). The Age-friendly Belfast Plan 2018–21 further found that one in five older people in Belfast do not have any close friends. This is higher for men (22 per cent compared to 16 per cent for women) and for those in the oldest age group.

Among other age groups, Thrive’s research showed that cost is the main barrier for both 16- to 24-year-olds and 45- to 54-year-olds. Twenty-five- to 34-years-olds are time-poor because of their social lives, but 35- to 44-year-olds are time-poor because of family and work.

Marital status

According to DfC, in 2023/24 married or cohabiting and single people (90 and 87 per cent respectively)Footnote twelve were more likely than separated or divorced people (82 per cent) and much more likely than divorced people (71 per cent) to engage with culture. Barriers to engagement may include cost and lack of people to go with. Those who are widowed are also more likely to be older and face multiple, compound barriers.

Sexuality

ACNI’s Annual Funding Survey 2024/25 reports that 16 per cent of core-funded activity specifically targets LGBTQ+ communities,Footnote thirteen down from 18 per cent in 2023/24 and 22 per cent in 2020/21.Footnote fourteen However, there is little information on rates of cultural attendance and participation among this community. Barriers to participation may include services designed on the assumption that the users are heterosexual and events and activities that are not reflective of their culture.

Men and women generally

Women are more likely to engage in culture than men. In 2023/24, for example, DfC found 90 per cent of women in NI engaged compared to 85 per cent of men.  

There are differences depending on type of culture and activity (arts, heritage, participation, attendance and so on). DfC found that taking photographs, filmmaking, singing or playing a musical instrument, writing music or songs, wood crafts, digital animation may be slightly more popular with men.Footnote fifteen Areas that Thrive found to be slightly more popular with men included certain types of music (techno/electronic, jazz/Blues and folk/trad/world music), comedy and public archives.

There are also differences according to multiple identities: for example, young men are harder to engage than young women or men generally; they are much less likely to participate in activities such as reading; but they are much more likely to engage in some digital culture such as playing computer games.


Disabled people

According to DfC, in 2023/24 disabled people were less likely to engage in culture than people without disabilities (78 per cent compared to 91 per cent). Thrive found the difference greatest in these activities.  

  1. Watching a mainstream film on general release in a cinema or venue
  2. Attending big outdoor event
  3. Visiting a museum or historical exhibition
  4. Attending rock, pop or country music
  5. Visiting a National Trust property
  6. Reading books or eBooks
  7. Watching a mainstream film on general release: at home or in private
  8. Visiting any other historic site (castle, ruin, historic church or cathedral)
  9. Watching a documentary, foreign language or arthouse film: at home or in private
  10. Attending a play or drama

According to ACNI, disabled audiences are more likely to feel uncomfortable or out of place (10 per cent compared to 2 per cent compared to the general population), lack transport (11 per cent compared to 3 per cent) and have access to the facilities they need at an activity (4 per cent compared to 0.3 per cent).Footnote sixteen


People with dependants

People with dependants have been more likely to engage with culture (93 per cent compared to 94 per cent),Footnote seventeen which may reflect the volume and variety of programming aimed at children and families.

There may be differential impacts for different groups with dependants, such as lone parents. It is also likely that people with caring responsibilities for older people and disabled people face additional barriers including transport, cost, time and need for respite care.


Trust and participation in Public consultation

Younger people are less likely to respond to Belfast City Council consultations and surveys than older adults. However, according to the Belfast Residents survey, at just over 51 per cent, both younger people and older people are less likely to feel that they are able to influence public policy (“I am able to have a say on how services are run, what the priorities are or where investment is needed”) than those aged 25 to 59 (at 57.6 per cent).

Younger and older residents may be also slightly less likely to agree that the council responds to the needs of local residents. However, young people aged 16 to 24 are much less likely to feel that the council keeps them informed (66.2 per cent) than adults aged 25 to 59 (78.5 per cent) and 60 and over (78.4 per cent). 

When asked about preferences for being kept informed, older people strongly preferred council’s magazine, newsletters, flyers and leaflets (75.9 per cent), while younger people preferred social media.  

According to the council’s Equality Consultative Forum, people with caring responsibilities may find it difficult to take part in engagement opportunities, and the council’s Putting You First customer service strategy notes that people with dependants may prefer to carry out business digitally due to demands on their time.

However, digital solutions do not work for everyone: according to Age-friendly Belfast, 51 per cent of people aged 65 and over in Belfast have never accessed the internet. 

Putting You First: Transforming Customer Experiences also notes increasing challenges serving all customers due to language barriers and cultural differences.


Footnotes

Footnote five: Variously referred to as a destination or creative hub

Footnote six: www.communities-ni.gov.uk/publications/experience-culture-arts-and-heritage-adults-northern-ireland-202324

Footnote seven: Difference is not statistically significant.

Footnote eight: See, for example, www.gov.uk/government/statistics/taking-part-201920-arts/arts-taking-part-survey-201920 

Footnote nine: https://artscouncil-ni.s3-assets.com/Working-and-Living-Conditions-of-Artists-in-NI-Summary.pdf

Footnote ten: https://artscouncil-ni.s3-assets.com/Annual-Investment-Survey-findings-2024_2025.pdf

Footnote eleven: http://artscouncil-ni.org/research-and-development/research-publications

Footnote twelve: Difference is not statistically significant.

Footnote thirteen: https://artscouncil-ni.s3-assets.com/Annual-Investment-Survey-findings-2024_2025.pdf

Footnote fourteen: http://artscouncil-ni.org/research-and-development/research-publications

Footnote fifteen: Not all differences may be statistically significant.

Footnote sixteen: Annual Progress Report: Disability Action Plan 2017–18

Footnote seventeen: www.communities-ni.gov.uk/publications/experience-culture-arts-and-heritage-adults-northern-ireland-202324

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