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Published September 2025

Performance Improvement Plan self-assessment report 2024-2025

Identifying our improvement objectives for 2024-2025

Three-phase process

 All our key strategies and plans are informed and developed by listening to our residents, businesses, partners, staff, and elected members. Our 2024-2025 performance improvement objectives were developed through a three-phase process. In phase one, we reviewed the evidence base; in phase two, we engaged internally; and in phase three, we carried out public consultation. The rich and diverse analysis and feedback we received throughout the process was shaped into the Performance Improvement Plan 2024-2025. The objectives agreed were aligned to the priorities of the draft Community Plan (the Belfast Agenda).

  • Phase one: Review the evidence base
  • Phase two: Engagement feedback
  • Phase three: Public consultation
  • Improvement objectives, delivery, and performance indicators approved
Figure 3 Three-phase process

Three-phase process to improve objectives and delivery

Our Improvement Objectives 2024-2025

The council published its Improvement Plan for 2024-2025, which contained these six improvement objectives:

Our services


We will continue to adapt and improve our services to better meet the needs of our residents and stakeholders.

Our people and communities

We will improve our local areas and provide opportunities to support our residents to become healthier and engaged.

Our place

We will create a more vibrant, attractive, and connected city (including the city centre).

Our planet

We will champion climate action, protect the environment and improve the sustainability of Belfast.

Our economy

We will stimulate inclusive growth and innovation, help businesses to start-up and grow and create opportunities for more and better jobs and employment.

Compassionate city

We will support our residents through the cost-of-living crisis.
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