Information

Skip to main content

Facilities in the zoo


Our cafés

Ability Café

The Ability Café operates two catering venues in the zoo providing a range of hot and cold food, drinks and snacks. Debit and credit card facilities are available in both venues. The Ability Cafes are operated by the zoo’s catering partner, USEL.

The Lion's Den Café

The Lion’s Den café is located near the zoo’s Visitor Centre and offers an extensive menu of sit-down and takeaway meals along with light snacks. Indoor and outdoor seating is available.

The Lion’s Den is closed over winter (October to March). Refreshments are available during selected dates at the Treetop Tearooms.

The Treetop Tearooms

This is located at the very top of the zoo, offering panoramic views across Belfast Lough, the Belfast Hills and of some of the zoo residents including our Malayan sun bears. A limited hot menu and light snacks are available for takeaway only.

If you have any specific dietary or allergy requirements, please contact us by phoning 028 9077 6277 or by emailing info@belfastzoo.co.uk prior to your visit.

The Treetop Tearoom is open from Friday – Monday during winter (October to March).

Confectionary vending is available in the Visitor Centre.

Picnic tables are located throughout the zoo for visitors, offering the perfect setting to enjoy takeaway options from the zoo’s cafes. Visitors are permitted to bring their own food into the zoo. For this reason we cannot guarantee an allergen-free environment. Barbeques are strictly not permitted in the zoo.

We kindly ask that all visitors place their rubbish in the bins provided around the zoo site, and to not feed the animals.

Adventurers’ Learning Centre (play park)

This exciting large play park allows visitors to cross crocodile creek, tunnel through meerkat mound or slither to snake island amongst many other fun activities. Picnic benches are located in and near the play park, offering an ideal area for families to rest and play. The play park is open during zoo opening hours.

Zoovenir shop

You’ll find a wide variety of animal themed gifts and souvenirs for you, friends and family, to suit all budgets. The Zoovenir Shop is open during zoo opening hours. Debit and credit card facilities are available.

Photography base camp

Get snappy on arrival at the zoo by posing for a souvenir photo at our green screen located near the Visitor Centre. This service, operated by JPB Events, is available daily during July and August, at bank holidays and at selected dates throughout the rest of the year. Current pricing:

Package Contents Price
Standard

Two 8x6 photographs in branded zoo mount

£12

Family

Two 8x6 photographs in branded zoo mount

Keyring

Magnet

USB with digital photography

£22

Additional photograph

(purchase of standard or family package required)

One extra 8x6 photograph in branded zoo mount

£6

USB, keyring or magnet

Choose from one extra USB, keyring or magnet

£7

Additional mount

(purchase of standard or family package required)

One extra zoo branded mount

£1.50

Audio tour

We are delighted to offer a free audio tour for visitors to learn more about our history and the 120 species who call Belfast Zoo home.

Car parking

We have free car parking onsite: over 300 spaces in the upper car park and 80 spaces in the lower car park. We have designated accessible parking bays located near the Visitor Centre entrance.

We have an electronic vehicle charge point near the Visitor Centre entrance.

Toilets

We have male, female and accessible toilets located at:

  • Upon exiting the Visitor Centre
  • In the Lion’s Den café
  • At the elephant and giraffe walk
  • Below the Treetop Tearooms

We also have a Changing Places toilet, suitable for adults with accessible requirements, located in the Visitor Centre.

Located inside the zoo’s Visitor Centre, the accessible facility is designed with space and equipment for people who are not able to use the toilet independently. The facility has:

  • a height-adjustable adult-sized changing bench
  • a ceiling-mounted hoist
  • a centrally-placed toilet with space either side, non-slip floor, privacy screen, adjustable washbasin and
  • emergency alarm

The Changing Places facility is available during the zoo’s opening hours

Baby changing

Baby changing facilities are located in the Lion’s Den café and in all accessible toilets.

Breastfeeding

We are part of the Breastfeeding Welcome Here scheme. Breastfeeding is acceptable in all areas of the zoo that are open to the public.

Recycling facilities

Glass and plastic recycling banks are located in the zoo’s main car park. The zoo accepts donations of suitable items for animal enrichment including clothing.

Personal belongings

Storage lockers are available at the zoo’s Visitor Centre. A charge applies for using the lockers. Lockers are used at the visitor’s own risk and Belfast Zoo accepts no responsibility for loss or damage of belongings. Lockers cannot be used for overnight storage.

WiFi

Free Belfast WiFi is available in the Visitor Centre.

For further information on our facilities email info@belfastzoo.co.uk or call 028 9077 6277.

Bring learning to life with our interactive education sessions

More on education sessions

Sign up for our email newsletter

Keep up to date with the latest zoo news, events, competitions, promotions, offers and updates. You can unsubscribe at any time.