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Report a street cleaning issue

  • How to report a street cleaning issue

    You can report dumped waste (fly-tipping), graffiti, fly-posting, overflowing litter bins, unsatisfactory street cleaning or free printed material.

    Report a street cleaning issue online

    • You can also call us on 028 9027 0230

    You can submit an anonymous report, but if you want us to contact you, you'll need to provide your contact details.

    We try to resolve all service requests within five working days.

    Read the terms and conditions for online services and our privacy statement.

  • Fly-tipping

    Fly-tipping or dumping is the illegal, deliberate dumping of waste. It carries a fine of up to £2,500.

  • Graffiti and fly-posting

    Graffiti is the destruction or damage of property by painting, writing, soiling and marking.

    The removal of graffiti is the responsibility of the owner of the property. If it's a Housing Association or Northern Ireland Housing Executive property, contact your local housing office to arrange removal.

    Fly-posting is the illegal posting of adverts or posters to any structure. 

  • Hazardous waste

    We remove drug related litter such as sharps or needles from public spaces and our own sites.

    Report drug related litter to our Community Safety Unit on 028 9027 0469 or during office hours. 

  • Fallen leaves

    We have no legal duty to clear footpaths and walkways of fallen leaves. Our city centre and neighbourhood cleansing teams will try to clear fallen leaves when they can as part of their daily tasks. Our teams also clear gullies and drains of fallen leaves to prevent flash flooding occurring across the city. We would encourage people to take care on footpaths and walkways as leaf fall can be hazardous.

  • What do we do?

    Under the Clean Neighbourhoods and Environment Act (Northern Ireland) 2011 we can:

    • issue £80 fines to graffiti and fly-posting offenders.
    • hold venue owners and event promoters responsible for fly-posting related to their events.
    • if we agree to remove contentious graffiti, we'll do it within one working day after the signing of an indemnity form.  
    • we have no legal duty to remove fly-posters. We will try to take enforcement action to have them removed, but where we can't, we'll remove or paint over them as necessary and recoup the costs. 
    • the Planning Service has enforcement powers to remove fly-posting. The Department for Infrastructure (DFI) Roads removes fly-posters from its traffic signs and street lighting.
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