To contact the SignVideo Interpretation Service through a computer, you’ll need video capability and broadband access. Then follow these steps:
Click SignVideo logo to make a call from the browser
Connect to a SignVideo interpreter and they will confirm you are contacting Belfast City Council
You will then be connected to a registered BSL interpreter and can start the conversation in BSL (British Sign Language).
SignVideo offers this service to MacBooks and PCs running Windows.
Check your operating system requirements
Before using SignVideo BSL Live, please check you meet these basic requirements as a minimum:
You’ll need to have a computer or device with one of the following operating systems:
iOS devices: 11 or above
Android devices: 4.4 or above
Your computer or device will need to have one of the following browsers:
PC: Chrome and Firefox
macOS: Chrome (Safari 11 supported)
bandwidth of at least 512kbps upload and download.
How does it work?
We connect to a fully qualified SignVideo interpreter using an iPad, so you can see them on the screen. They will help you communicate with our staff. If you need any help, a member of our reception team will be on hand.
You can also contact us to book a face-to-face interpreter through SignVideo on our website – we may need up to two weeks’ notice to arrange the meeting.
For SignVideo troubleshooting and technical help, please email email@example.com or call 020 3388 0771.
SignVideo at our venues
Our SignVideo service gives you access to an online BSL interpreter in three of our venues:
Cecil Ward Building
Cecil Ward Building is closed to the public due to coronavirus (COVID-19).