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Contacting us during coronavirus
During coronavirus (COVID-19), Belfast City Hall and the Cecil Ward building are closed to the public. You can still contact our services by email, post or telephone.
Council addresses
Belfast City Hall
Belfast
BT1 5GSCecil Ward Building
4-10 Linenhall Street
Belfast
BT2 8BPGeneral enquiries
Finance and Resources
9-21 Adelaide Street
Belfast
BT2 8DJUse our A to Z of council services to contact us.
Service Contact 028 9027 0455
Bereavement Services office
Burials and cremations028 9027 0296
028 9027 0230
Building control
028 9027 0650Consumer advice Text phone for people who are Deaf or Hard of Hearing 028 9027 0405 General enquiries generalenquiries@belfastcity.gov.uk -
SignVideo
SignVideo provides our Deaf or Hard of Hearing customers who use British Sign Language (BSL) instant access to a SignVideo online BSL interpreter.
This service is free from your own home. It’s simple, fast and secure.
The SignVideo scheme launched in May 2019.
Connect to SignVideo
How does it work?
To contact the SignVideo Interpretation Service through a computer, you’ll need video capability and broadband access. Then follow these steps:
- Click SignVideo logo to make a call from the browser
- Connect to a SignVideo interpreter and they will confirm you are contacting Belfast City Council
- You will then be connected to a registered BSL interpreter and can start the conversation in BSL (British Sign Language).
SignVideo offers this service to MacBooks and PCs running Windows.
Check your operating system requirements
Before using SignVideo BSL Live, please check you meet these basic requirements as a minimum:
- You’ll need to have a computer or device with one of the following operating systems:
- iOS devices: 11 or above
- Android devices: 4.4 or above
- PC devices
- Your computer or device will need to have one of these browsers:
- PC: Chrome and Firefox
- macOS: Chrome (Safari 11 supported)
- a webcam
- bandwidth of at least 512kbps upload and download
How does it work?
We connect to a fully qualified SignVideo interpreter using an iPad, so you can see them on the screen. They will help you communicate with our staff. If you need any help, a member of our reception team will be on hand.
You can also contact us to book a face-to-face interpreter through SignVideo on our website – we may need up to two weeks’ notice to arrange the meeting.
Technical help
For SignVideo troubleshooting and technical help, please email help@signvideo.co.uk or call 020 3388 0771.
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SignVideo at our venues
Our SignVideo service gives you access to an online BSL interpreter in three of our venues:
Cecil Ward Building
- Cecil Ward Building is closed to the public due to coronavirus (COVID-19).
4-10 Linenhall Street
Belfast
BT2 8BPServices include:
- Cemeteries and Crematorium Central Office
- Building Control
- Cleansing Services
- Environmental Health Service
- Dog licensing
- Consumer Advice Centre
Belfast Zoo
Antrim Road
Belfast
BT36 7PNOlympia Leisure Centre
Boucher Rd
Belfast
BT12 6HR -
SignVideo at Belfast City Council
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Social media
You can also follow us on:
- Facebook: www.facebook.com/belfastcitycouncil
- Twitter: www.twitter.com/belfastcc
- Instagram: https://instagram.com/belfastcitycouncil/
- LinkedIn: www.linkedin.com/company/belfast-city-council
House rules apply to all our social media profiles. Find out more about our social media house rules