Main council offices

Contacting us during coronavirus

During coronavirus (COVID-19), Belfast City Hall and the Cecil Ward building are closed to the public. You can still contact our services by email, post or telephone.

Council addresses

Belfast City Hall
Belfast
BT1 5GS

Cecil Ward Building
4-10 Linenhall Street
Belfast
BT2 8BP

General enquiries
Finance and Resources
9-21 Adelaide Street
Belfast
BT2 8DJ

Use our A to Z of council services to contact us.

SignVideo

SignVideo provides our Deaf or Hard of Hearing customers who use British Sign Language (BSL) instant access to a SignVideo online BSL interpreter. 

This service is free from your own home. It’s simple, fast and secure.

The SignVideo scheme launched in May 2019.

Connect to SignVideo

• Connect to a SignVideo interpreter by pressing this link

How does it work?

To contact the SignVideo Interpretation Service through a computer, you’ll need video capability and broadband access. Then follow these steps:

• Click SignVideo logo to make a call from the browser
• Connect to a SignVideo interpreter and they will confirm you are contacting Belfast City Council
• You will then be connected to a registered BSL interpreter and can start the conversation in BSL (British Sign Language). 

SignVideo offers this service to MacBooks and PCs running Windows.

Check your operating system requirements

Before using SignVideo BSL Live, please check you meet these basic requirements as a minimum:

• You’ll need to have a computer or device with one of the following operating systems:
  • iOS devices: 11 or above
  • Android devices: 4.4 or above
  • PC devices
• Your computer or device will need to have one of these browsers:
  • PC: Chrome and Firefox
  • macOS: Chrome (Safari 11 supported)
• a webcam
• bandwidth of at least 512kbps upload and download

How does it work?

We connect to a fully qualified SignVideo interpreter using an iPad, so you can see them on the screen. They will help you communicate with our staff. If you need any help, a member of our reception team will be on hand.

You can also contact us to book a face-to-face interpreter through SignVideo on our website – we may need up to two weeks’ notice to arrange the meeting.

Technical help

For SignVideo troubleshooting and technical help, please email help@signvideo.co.uk or call 020 3388 0771.

SignVideo at our venues

Our SignVideo service gives you access to an online BSL interpreter in three of our venues:

Cecil Ward Building

• Cecil Ward Building is closed to the public due to coronavirus (COVID-19).

4-10 Linenhall Street
Belfast
BT2 8BP

Services include:

• Cemeteries and Crematorium Central Office
• Building Control
• Cleansing Services
• Environmental Health Service
• Dog licensing
• Consumer Advice Centre

Belfast Zoo

Antrim Road
Belfast
BT36 7PN

• Visit Belfast Zoo's website

Olympia Leisure Centre

Boucher Rd
Belfast
BT12 6HR

• Visit Olympia Leisure Centre's website

SignVideo at Belfast City Council

Social media

You can also follow us on:

• Facebook: www.facebook.com/belfastcitycouncil
• Twitter: www.twitter.com/belfastcc
• Instagram: https://instagram.com/belfastcitycouncil/
• LinkedIn: www.linkedin.com/company/belfast-city-council

House rules apply to all our social media profiles. Find out more about our social media house rules