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Contact us

Get in touch

  • Main council offices

    Council addresses

    Belfast City Hall
    Belfast
    BT1 5GS

    Cecil Ward Building 
    4-10 Linenhall Street
    Belfast
    BT2 8BP

    General enquiries
    Finance and Resources
    9-21 Adelaide Street
    Belfast
    BT2 8DJ

    Use our A to Z of council services to contact us. Check our holiday opening hours

    Service Contact
    General enquiries

    028 9032 0202

    generalenquiries@belfastcity.gov.uk

    Births, deaths, marriages and civil partnerships 

    028 9027 0455

    Bereavement Services office
    Burials and cremations

    028 9027 0296
     

    Cleansing

    028 9027 0230 

    Building control 028 9027 0650
    Consumer advice  
    Text phone for people who are Deaf or Hard of Hearing 028 9027 0405
    Complaints, comments and compliments

    How to make a complaint

    You can translate our website into various languages.

  • Complete tasks online

    You can complete many tasks online.

    You will find a direct email address or phone number on the relevant page of our website.

  • Our social media

    You can also follow us on:

    House rules apply to all our social media profiles. Find out more about our social media house rules

  • Press Office - media enquiries only

    Press Office
    Belfast City Council
    City Hall
    Belfast
    BT1 5GS

    These contact details are for enquiries from journalists and media outlets only.

    Email: bccmedia@belfastcity.gov.uk 
    Telephone: 028 9027 0221

    Read our latest news and press releases. 

  • Sign Language Interpreter - SignVideo

    SignVideo provides our Deaf or Hard of Hearing customers who use British Sign Language (BSL) and Irish Sign Language (ISL) instant access to a SignVideo online interpreter. 

    If you are deaf or hard of hearing, you can get in touch with us using a BSL or ISL interpreter.

    This service is free and can be accessed from your mobile device and at most of our venues. It’s simple, fast and secure.

    • Download the app (link opens in new window) for Windows or Mac or search “SignVideo” on the Apple or Play app store.

    Call us with SignVideo

    You can call us using SignVideo Video Relay Service in two ways.

    SignVideo web

    Connect to a BSL SignVideo interpreter (link opens in new window)

    Connect to an ISL SignVideo interpreter (link opens in new window)

    SignVideo app

    • Download the app (link opens in new window) for Windows or Mac or search “SignVideo” on the Apple or Play app store.

    How will we get back in touch with you to resolve your enquiry?

    If a member of our team needs to call you back to resolve your enquiry we will return your call by connecting to the SignVideo App to continue the conversation in sign language. To make sure we can connect to you please download the SignVideo App and set up an account.

     

    Visit SignVideo

    Using SignVideo (Video Remote Interpreting) at our venues

    We connect to a fully qualified SignVideo interpreter using a tablet at our Reception desk, so you can see them on the screen. They will help you communicate with our staff. If you need any help, a member of our reception team will be on hand. Our SignVideo service gives you access to online BSL and ISL remote interpreters.

    Get help on using SignVideo

    • Our venues with SignVideo

      You can find SignVideo in these venues:

      Venue Address
      Belfast City Hall Donegall Square North, Belfast, BT1 5GS
      Cecil Ward Building 4 - 10 Linenhall Street, Belfast, BT2 8BP
      Belfast Zoo Antrim Road, Belfast, BT36 7PN 
      Tropical Ravine Botanic Gardens, College Park, Botanic Avenue, Belfast, BT7 1LP
      Andersonstown Leisure Centre 132 Andersonstown Road, Belfast, BT11 9BY
      Ballysillian Leisure Centre Ballysillan Road, Belfast, BT14 7QP
      Brook Leisure Centre 25 Summerhill Road, Dunmurry, Belfast, BT17 0RL
      Girdwood Community Hub 10 Girdwood Avenue, Belfast, BT14 6EG
      Grove Leisure Centre 120 York Road, Belfast, BT15 3HE
      Lisnasharragh Leisure Centre Montgomery Road, Castlereagh, Belfast, BT6 9HS
      Olympia Leisure Centre Boucher Road, Belfast, BT12 6HR
      Ozone Complex Ormeau Embankment, Belfast, BT6 8LT
      Shankill Leisure Centre 100 Shankill Road, Belfast, BT13 2BD
      Whiterock Leisure Centre Whiterock Close, Whiterock Road, Belfast, BT12 7RJ
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