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Main council offices
Council addresses
Belfast City Hall
Belfast
BT1 5GS
Cecil Ward Building
4-10 Linenhall Street
Belfast
BT2 8BP
General enquiries
Finance and Resources
9-21 Adelaide Street
Belfast
BT2 8DJ
Use our A to Z of council services to contact us. Check our holiday opening hours
You can translate our website into various languages.
How we will contact you
If we have to call to your home for any reason, we will usually arrange this with you in advance, either in writing or by phone.
Our staff will always carry ID when they call, and you should ask to see this when they arrive. If you have any concerns, call us on 028 9032 0202.
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Complete tasks online
You can complete many tasks online.
You will find a direct email address or phone number on the relevant page of our website.
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Our social media
You can also follow us on:
House rules apply to all our social media profiles. Find out more about our social media house rules
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Press Office - media enquiries only
Press Office
Belfast City Council
City Hall
Belfast
BT1 5GS
These contact details are for enquiries from journalists and media outlets only.
Email: [email protected]
Telephone: 028 9027 0221
Read our latest news and press releases.
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Sign Language Interpreter - SignVideo
SignVideo provides our Deaf or Hard of Hearing customers who use British Sign Language (BSL) and Irish Sign Language (ISL) instant access to a SignVideo online interpreter.
If you are deaf or hard of hearing, you can get in touch with us using a BSL or ISL interpreter.
This service is free and can be accessed from your mobile device and at most of our venues. It’s simple, fast and secure.
- Download the app (link opens in new window) for Windows or Mac or search “SignVideo” on the Apple or Play app store.
Call us with SignVideo
You can call us using SignVideo Video Relay Service in two ways.
SignVideo web
Connect to a BSL SignVideo interpreter (link opens in new window)
Connect to an ISL SignVideo interpreter (link opens in new window)
SignVideo app
- Download the app (link opens in new window) for Windows or Mac or search “SignVideo” on the Apple or Play app store.
How will we get back in touch with you to resolve your enquiry?
If a member of our team needs to call you back to resolve your enquiry we will return your call by connecting to the SignVideo App to continue the conversation in sign language. To make sure we can connect to you, download the SignVideo App and set up an account.
Using SignVideo (Video Remote Interpreting) at our venues
We connect to a fully qualified SignVideo interpreter using a tablet at our Reception desk, so you can see them on the screen. They will help you communicate with our staff. If you need any help, a member of our reception team will be on hand. Our SignVideo service gives you access to online BSL and ISL remote interpreters.
Get help on using SignVideo
- Our venues with SignVideo
You can find SignVideo in these venues:
| Venue |
Address |
| Belfast City Hall |
Donegall Square North, Belfast, BT1 5GS |
| Cecil Ward Building |
4 - 10 Linenhall Street, Belfast, BT2 8BP |
| Belfast Zoo |
Antrim Road, Belfast, BT36 7PN |
| Tropical Ravine |
Botanic Gardens, College Park, Botanic Avenue, Belfast, BT7 1LP |
| Andersonstown Leisure Centre |
132 Andersonstown Road, Belfast, BT11 9BY |
| Ballysillian Leisure Centre |
Ballysillan Road, Belfast, BT14 7QP |
| Brook Leisure Centre |
25 Summerhill Road, Dunmurry, Belfast, BT17 0RL |
| Girdwood Community Hub |
10 Girdwood Avenue, Belfast, BT14 6EG |
| Grove Leisure Centre |
120 York Road, Belfast, BT15 3HE |
| Lisnasharragh Leisure Centre |
Montgomery Road, Castlereagh, Belfast, BT6 9HS |
| Olympia Leisure Centre |
Boucher Road, Belfast, BT12 6HR |
| Ozone Complex |
Ormeau Embankment, Belfast, BT6 8LT |
| Shankill Leisure Centre |
100 Shankill Road, Belfast, BT13 2BD |
| Whiterock Leisure Centre |
Whiterock Close, Whiterock Road, Belfast, BT12 7RJ |
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