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Main council offices

  • Contacting us during coronavirus

    During coronavirus (COVID-19), Belfast City Hall and the Cecil Ward building are closed to the public. You can still contact our services by email, post or telephone.

    Council addresses

    Belfast City Hall
    Belfast
    BT1 5GS

    Cecil Ward Building
    4-10 Linenhall Street
    Belfast
    BT2 8BP

    General enquiries
    Finance and Resources
    9-21 Adelaide Street
    Belfast
    BT2 8DJ

    Use our A to Z of council services to contact us.

    Service Contact

    Births, deaths, marriages and civil partnerships 

    028 9027 0455

    Bereavement Services office
    Burials and cremations

    028 9027 0296
     

    Cleansing
     

    028 9027 0230 
    Building control
    028 9027 0650
    Consumer advice  
    Text phone for people who are Deaf or Hard of Hearing 028 9027 0405
    General enquiries generalenquiries@belfastcity.gov.uk

  • SignVideo

    SignVideo provides our Deaf or Hard of Hearing customers who use British Sign Language (BSL) instant access to a SignVideo online BSL interpreter. 

    This service is free from your own home. It’s simple, fast and secure.

    The SignVideo scheme launched in May 2019.

    Connect to SignVideo

    SignVideo logo

    How does it work?

    To contact the SignVideo Interpretation Service through a computer, you’ll need video capability and broadband access. Then follow these steps:

    • Click SignVideo logo to make a call from the browser
    • Connect to a SignVideo interpreter and they will confirm you are contacting Belfast City Council
    • You will then be connected to a registered BSL interpreter and can start the conversation in BSL (British Sign Language). 

    SignVideo offers this service to MacBooks and PCs running Windows.

    Check your operating system requirements

    Before using SignVideo BSL Live, please check you meet these basic requirements as a minimum:

    • You’ll need to have a computer or device with one of the following operating systems:
      • iOS devices: 11 or above
      • Android devices: 4.4 or above
      • PC devices
    • Your computer or device will need to have one of these browsers:
      • PC: Chrome and Firefox
      • macOS: Chrome (Safari 11 supported)
    • a webcam
    • bandwidth of at least 512kbps upload and download

    How does it work?

    We connect to a fully qualified SignVideo interpreter using an iPad, so you can see them on the screen. They will help you communicate with our staff. If you need any help, a member of our reception team will be on hand.

    You can also contact us to book a face-to-face interpreter through SignVideo on our website – we may need up to two weeks’ notice to arrange the meeting.

    Technical help

    For SignVideo troubleshooting and technical help, please email help@signvideo.co.uk or call 020 3388 0771.

  • SignVideo at our venues

    Our SignVideo service gives you access to an online BSL interpreter in three of our venues:

    Cecil Ward Building

    • Cecil Ward Building is closed to the public due to coronavirus (COVID-19).

    4-10 Linenhall Street
    Belfast
    BT2 8BP

    Services include:

    Belfast Zoo

    Antrim Road
    Belfast
    BT36 7PN

    Olympia Leisure Centre

    Boucher Rd
    Belfast
    BT12 6HR

  • SignVideo at Belfast City Council

  • Social media

    You can also follow us on:

    House rules apply to all our social media profiles. Find out more about our social media house rules

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