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Report a missed bin collection

  • Suspension of glass recycling collection

    Due to operational issues we’ve had to take the decision to temporarily suspend our glass recycling collection service. This affects households that have a purple or black glass recycling box. Read more about the suspension.

  • Advice about putting your bins out

    Put your bins and boxes out by 7am on your collection day at your normal collection point, which should be visible from the road. Make sure your recycling is in the right bins or boxes.

  • Missed bin collection

    Reasons why we may not have collected your bin

    • Your collection is on a public holiday when collection times change. See holiday bin collections.
    • Our bin lorry has broken down.
    • Bad weather stopped us collecting your bin.
    • We couldn’t get access to your street due to parked cars. This means it can take us much longer to empty bins, or it can stop us from collecting bins. To help our bin collection service run as smoothly as possible, please park so that our bin lorries can get to your bin collection point.
    • Your bin lids weren’t closed.
    • Your bins were too heavy.
    • The wrong items were in your bins or boxes.
    • Your bin is damaged. Order a new bin.

    How to report a missed bin collection

    Please wait until after 8pm on your usual collection day to report a missed bin collection. You can report a missed bin collection:

    Report it online

    Please read the terms and conditions for online services and our privacy statement.
    Or call 028 9027 0230.

    Phone lines are open:

    • 9am to 5pm, Monday to Friday
  • Report a different problem with your bin

    You can report:

    • a stolen or burnt bin
    • a missing bin
    • a bin that hasn’t been returned to its collection point

    Report a different problem with your bin

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