Report a problem with your bin

Report a stolen, burnt or vandalised bin or box

If your bin or box has been stolen, burnt or vandalised due to antisocial behaviour, you may be entitled to a free new bin. 

You will need a crime reference number from the PSNI to order a new bin or box from us – you can ask the PSNI for this when you report the incident to them.  

Once you have this number, select the ‘burnt or stolen bin’ option when you use our online order a bin or box form.

Report a problem with your bin

Read the terms and conditions for online services and our privacy statement.

Or you can call us on 028 9027 0230.

Report a problem with your bin or box collection

Let us know if you’re having issues with your bin or box collections. This includes:

• bins or boxes not returned to their collection point
• spillage or mess left behind after collection 
• general problem with our service
• regular missed bin collections
• lack of food waste bags left with compost bins

Report a problem with your bin or box

Read the terms and conditions for online services and our privacy statement.

Or you can call us on 028 9027 0230.