It looks like you're using IE11...
This browser offers limited functionality on our website. We recommend you use the latest version of Chrome, Safari, Edge and Firefox.
There are several reasons why your bin or box may not have been emptied. This includes bins which are:
In these cases, we will add a tag to your bin to explain why it has not been emptied. Follow the instructions on the tag so we can empty it on your next scheduled collection day. These collections are not considered as missed collections, and we will offer no return collection in these cases.
Other reasons why your bin or box may not have been collected include:
You can report a missed collection after 7pm on your collection date.
Wait until after 8pm on your usual collection day to report a missed bin collection. You can report a missed bin collection online.
Report a missed bin collection
Or call 028 9027 0230. You can call between 9am and 5pm, Monday to Friday.
Read the terms and conditions for online services and our privacy statement.