Order a bin

About ordering a new bin or recycling box

Your bin or box must be in good working order for us to empty it. If your bin or box is in poor condition, please order a new one.

You can also order bins, or boxes or lids if you are missing any. You can order online (household bins and boxes only) or call us on 028 9027 0230 if you are not sure what you need. If you share bins with other residents, report issues to your management company, agent or housing officer who will arrange replacements on your behalf. 

Recycling bins and boxes are free, but there is a charge for general waste bins (£25.50) and home composters (£10).

Before you order from us, be aware:

• You can only order one of each type of bin or recycling box. 
• When you order a food waste bin, we'll give you a food waste caddy too. 
• You can't order a food waste bin if you already have a recycling bin or compost bin. 

Each household can only have one general waste bin. If you already have a general waste bin you can use, you can't order another one online. Crews will only collect one black bin per property unless you’ve been approved for additional capacity. 

We recognise larger families or those with medical conditions resulting in extra waste which can’t be recycled may need additional waste. Read more about this on our Help and FAQs page.

If your apartment block does not have a food waste or recycling collection, email [email protected] or call us on 028 9027 0230.

Remember to leave your name and full postal address.

Order a new bin or recycling box

You can order these bins online: 

• general waste bin (current price is £25.50)
• brown food waste caddy 
• green food waste bin 
• black or red recycling box with lid
• new lid for a recycling box
• blue recycling bin
• brown compost bin
• glass recycling box
• home composter (price is £10)

Order a bin or recycling box

Complete the order a bin form (link opens in new window)

Read the terms and conditions for online services and our privacy statement.

Other ways to order a bin or recycling box

You can also order bins and recycling boxes:

• by emailing [email protected],
• by calling 0800 032 8100
• By writing to us at: 

Waste Management Services
Belfast City Council
4-10 Linenhall Street 
Belfast
BT2 8BP

Include your name, delivery address (including postcode), contact telephone number, the type of bin you need and a cheque or postal order for the appropriate amount, made payable to Belfast City Council. 

If you already have a black bin and want to order another one by phone or post, you will also need to request an additional bin assessment. 

Bin and box deliveries

Bins and boxes are usually delivered within ten working days and will be left at the front of your property or, where possible, in your front garden. If you have specific delivery requirements, please state these when you place your order.

We cannot deliver on specified days, due to the volume of containers we deliver every week.

If you are ordering a new bin because you believe it was damaged by one of our bin lorries, read our damaged bins information. 

Returns, refunds and cancellations

For returns, refunds and cancellations, you can call us on 028 9027 0230.