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Health and safety

Consumer safety

  • Product safety

    We are responsible for checking consumer products are safe when sold, distributed, supplied or manufactured in Belfast.  A product is unsafe if there's a risk of injury when you use the product and follow the manufacturer's instructions. Whether you buy from a shop, a stall, online or someone's home, all products including secondhand goods must comply with safety standards.

  • What you should look for when buying products

    It's important to:

    • only buy goods from a reputable supplier
    • examine goods for safety symbols or signs for example BEAB approval, Kite mark, CE mark, cigarette/match resistant labels
    • read all warnings carefully and follow operating instructions
    • keep receipts as proof of purchase
    • only use goods or equipment for the intended purpose

    For advice on staying safe when buying goods, go to Consumer product safety: advice for staying safe (link opens in a new window).

  • Complaining about unsafe products

    To protect the public from unsafe products, we can:

    • inspect businesses
    • provide advice and support to businesses
    • do product safety sampling
    • investigate consumer complaints about unsafe goods

    If you bought a product and think it is unsafe, contact us by  or call us on 028 9027 0428 and we will investigate your complaint.

  • Counterfeit goods and faulty goods

    If your query or complaint is about counterfeit goods, faulty goods or false or misleading product descriptions, you should contact Consumerline (link opens in new window) in Trading Standards Service.

    They can also give advice on consumer rights on refunds, repairs or replacing goods.

  • Product recalls and safety notices

    To check product recalls and safety notices issued by traders, go to Product recalls and safety notices (link opens in a new window)

    You can register to get recall information or safety notices for products you own on Register my appliance (link opens in a new window)

    Product safety standards for businesses

    Manufacturers and businesses can check product safety standards and conformity marks for different industry sectors:

    If you would like more information, contact us by email or call us on 028 9027 0428.

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