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This accessibility statement applies to www.belfastcity.gov.uk. This website is run by Belfast City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand and it is approved by Plain English Campaign (link opens in new window) on an annual basis. AbilityNet (link opens in new window) has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
If you need information on this website in a different accessible format, for example large print, easy read, audio recording or Braille:
We’ll consider your request and get back to you in ten working days.
We want to improve the accessibility of this website. If you find any problems or think we’re not meeting accessibility requirements, email us at webmaster@belfastcity.gov.uk
Please tell us what part of the website you are visiting, what you are trying to do and what is preventing you from doing what you need to do. If possible, please tell us what device and which browser you’re using. We will get back to you within three working days.
The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland. If you’re not happy with how we respond to your request or complaint, please call ECNI on 028 9050 0600 and ask to speak with one of their Discrimination Advice Officers in their Legal Division, or email information@equalityni.org
Find out how to contact us.
We provide a video relay service for people who are deaf, hearing impaired or have a speech impediment. You can access this online or at some of our venues. Find out more about this service.
Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) or Irish Sign Language (ISL) interpreter. Please note, some of our offices are currently closed in line with COVID-19 guidance.
Belfast City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the WCAG 2.1 AA standard due to some non-compliances, meaning there’s an accessibility problem with some areas.
The content listed below is non-accessible for the following reasons:
‘Silktide’ is an automated accessibility testing tool, which Belfast City Council uses.
An accessibility report on 12 May 2022 from Silktide highlights the following issues on some of our website pages:
We plan to fix number two by 30 June 2022.
Some of our PDF documents, online forms and third-party products are not accessible:
Online forms
We will continually review our online forms. Should you need any help with carrying out a task on our website, please contact the service or email equality@belfastcity.gov.uk
PDF documents
The following PDFs are inaccessible, but if you need them in another format, please email webmaster@belfastcity.gov.uk
Additional inaccessible PDFs were added on 12 May 2022 to theDraft Plan Strategy Modifications: Consultation. The first three documents are not produced by Belfast City Council and will not be converted to HTML
If you need these in another format or need any help with the consultation, please contact planning@belfastcity.gov.uk or call 028 9050 0510.
We do not intend to replace these with online forms. Two pieces of legislation which govern how these forms are to be completed, are:
These forms need to be completed in hard copy. Forms A and H need to be sworn and signed in the presence of a commissioner for oaths. If you need any help with these forms, please call 028 9027 0296 or email webmaster@belfastcity.gov.uk
The Invest in Belfast website is aimed at investors. We will replace the PDFs currently published on the resources page with HTML pages by 30 June 2022.
If you need any of these documents in another format, please email invest@belfastcity.gov.uk.
Our intention is that any new PDFs or Word documents we publish will meet accessibility standards.
We are not claiming disproportionate burden for this website.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our financial statements published before 2018.
We use third party suppliers to deliver parts of the website. We have informed our suppliers that they need to meet the standards and we will review their compliance monthly, until we are satisfied that they are compliant.
If you are having difficulties accessing an area of the website that is provided by a third party supplier, please email webmaster@belfastcity.gov.uk and we will report it to the supplier.
Our website presently uses the following third party suppliers:
1. Civica – provides Modern.Gov, where you can search for minutes of council and committee meetings. Civica has carried out an accessibility review and states that the majority of pages were compliant at WCAG 2.1 AA level, with the exception of the calendar functionality (see non-accessible content) which has now been disabled on this site.
How Civica tested their website
Civica’s Modern.Gov site was tested using a range of accessibility assessment tools across different web browsers and cross-checked against accessibility standards to identify improvements.
Modern.Gov uses the PDF file format to display agendas and minutes. We are investigating options for publishing these in a more accessible format. Please contact Democratic Services if you need this is another format. Email democraticservices@belfastcity.gov.uk or call 028 9027 0434.
Ongoing development
Civica welcomes feedback from customers to assist them with improving accessibility. If you have any comments, please email webmaster@belfastcity.gov.uk
2. Public-i offers the webcasts of the council meetings (link opens in new window)
Read Public-i’s accessibility statement. If you need any help, please contact Democratic Services on 028 9027 0434 or email us at webcast@belfastcity.gov.uk and we will respond to your email within two working days.
Public-i does not plan to add captions to live video streams because live video is exempt from meeting the requirements of the accessibility regulations.
3. Our engagement platform, Your Say (link opens in new window) is supplied by Bang the Table Pty Ltd and encourages public consultation. Read Your Say's accessibility statement and email policy@belfastcity.gov.uk if you need any help.
4. Our Online Funding Hub (link opens in new window) is supplied by Decision Time. If you need any help, please contact our Central Grants Unit at cgugrants@belfastcity.gov.uk
5. Northern Ireland Houses in Multiple Occupation (NIHMO) is a regional solution for landlords for houses of multiple occupancy. The supplier is Idox. The website is fully compliant.
We are using some automated checks to alert us if something falls below the standard. We commissioned a manual audit of this website on 19 March 2021 and have implemented recommendations.
On a monthly basis, we will contact our suppliers, to assess their compliance with the legislation. We are also approaching organisations, who request that we publish their documents on our website, to discuss how we can present their information in an accessible way.
This statement was prepared on 27 July 2020. We reviewed it on 12 May 2022 and updated the statement. We will continue to review our accessibility status monthly and update the statement when needed.
We tested this website on 12 May 2022. We carried out our own testing using automated accessibility testing tool Silktide. We scanned over 1499 pages and 49 documents of our site.
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