Skip to main content
PayReportApply
Health and wellbeing

Poverty

  • Struggling with bills

    If you're struggling with bills or to manage your money, there are organisations that can offer assistance and support. You can get information on:

    • fuel
    • food
    • finances
    • volunteering opportunities
    • other useful contacts

    If you know other organisations that can help, call us on 028 9032 0202 ext 3777.

  • Fuel

    National Energy Action

    Tel: 028 9023 9909
    Web: www.nea.org.uk

    Find out about grants that may be available to help with insulation and heating improvements in your home.

    Power NI

    Tel: 03457 455 455
    Web: http://powerni.co.uk

    Based on income, Power NI can offer a number of schemes for example free insulation, cavity wall insulation or a Snug Plus Heating.

    Bryson Energy Advice Line

    Tel: 0800 142 2865
    Web: www.brysonenergy.org

    Provides advice to householders on saving energy in your home and information of any funding grants available, within NI, for ways to keep your home warm (for example, loft installation).

    Phoenix Natural Gas

    Tel: 08454 555555
    Web: http://phoenixnaturalgas.com

    Based on income, Phoenix Natural Gas can offer a Boiler Replacement Allowance, which aims to help with the cost of replacing your old, inefficient boiler that is over 15 years old.

    Housing Executive Grants Department

    Tel: 03448 920 900
    Web: NIHE boiler replacement grant 

    Based on income and owning your own home, the Housing Executive can offer a Boiler Replacement Allowance, which aims to help with the cost of replacing your old, inefficient boiler that is over 15 years old.

    Fuel Stamp Scheme ‘Stay Warm’

    Tel: 028 9027 0428
    Web: www.belfastcity.gov.uk/staywarm

    Helps householders save for home heating oil, by spreading the cost of their fuel.

  • Food

    Storehouse

    Tel: 028 9023 6333
    Web: www.storehousebelfast.com

    They can provide emergency food relief by recommendations from organisations throughout the city. A referral is required.

    Fareshare

    Tel: 028 9033 2230
    Web: https://fareshare.org.uk

    A charitable organisation that connects with other charitable organisations throughout the city to provide emergency food relief for people who need assistance. A referral is required.

    The main organisations in Belfast are:

    • Newington Day Centre in North Belfast
    • Friendship House in Sandy Row in South Belfast
    • Kirk House Care Home in East Belfast
    • Regina Coelie House in West Belfast

    Trussell Trust

    Tel: 01722 580 180
    Web: www.trusselltrust.org

    The Trussell Trust works to allow local communities to stop poverty. A referral is required. There are currently three food banks:

    Food banks Contact details

    North Belfast Food Bank

    Rosemary Presbyterian Church, Ekenhead Halls, 19 North Circular Road, BT15 5HB

    East Belfast Food Bank

    Unit 20 Colvin House, Carrowreagh Road, BT16 1QT

    South Belfast Food Bank

    Mornington Community Project, 117 Ormeau Road, BT7 1SH

    Open Monday 7pm to 8.30pm, Wednesday 3.30pm to 5.30pm, and Friday 11am to 1pm.

    East Belfast Mission

    They are committed to developing a network of support for individuals and families living in inner East Belfast. Referrals can be made for food relief at the local food larder, Mersey Street Food Larder, which is run by Louise Ferguson, Church of Ireland minister. You can contact them by phone on 07917 802 955.

    Belfast South Methodist Church Agapé centre


    They run a low priced lunches afternoon for all senior citizens in the area and are linked with Storehouse so can provide emergency food relief and sign posting to other services.

    Belfast Central Mission

    Can provide emergency relief food parcels and signposting to other services to prevent any future assistance.

    Society of St Vincent de Paul

    Can provide food parcels and signposting to other support services to individuals who need some assistance.

    Salvation Army

    Tel: 028 9032 9429

    Can provide emergency relief food packages as a once off for people in crisis.

    Love Food Hate Waste

    Love Food Hate Waste can help you waste less and save you money. Visit their website for information on food portions and planning meals, recipes, saving time and money and storage of food.

  • Finances

    Consumer Advice Centre

    The centre provides free face to face expert independent consumer advice to individuals in Belfast on many issues like consumer rights and consumer credit.

    Belfast Citywide Tribunal Service

    The service provides free, confidential and independent advice on a range of issues including benefits, consumer advice, debt, employment and housing issues.

    Debt Advice NI

    They offer free, confidential and independent debt and money advice.

    Advice NI

    They provide information, advice and support services on a range of issues including benefits, housing, employment, careers and education.

    Credit Unions

    They offer a safe place for savings and access to loans at a reasonable rate of interest, starting from £50.

    Benefit Advice Line

    • 0800 232 1271

    Make the call to the benefit advice line to sure you're getting all the money you are entitled to.

  • Volunteering opportunities

    Volunteer Now 

    They work to promote improve and support volunteering across Northern Ireland - connecting individuals and organisations to build healthy communities and create positive change.

    Voluntary Service Bureau

    The Bureau provides programmes that inspire active involvement, sharing and citizenship.

    Belfast Central Mission

    As well as providing emergency relief food parcels and signposting, they also aim to support people most in need to reach their full potential.

  • Other useful contacts

    Parenting NI

    They support parents - delivering services to promote positive parenting and support to parents on a wide range of issues including financial stresses and family planning. They also have a Small Change 6 week parenting programme which looks at managing debt/finances and the stresses which go with it as well as offering hints and tips for planning and family budgeting.

    Housing Rights Service

    They work to achieve positive change by promoting and protecting the rights of people in housing need. For more information call their number or visit their website.

    Belfast City Council community gardens and allotments

    Make use of one of the Belfast City Council Community Gardens or Allotments to grow your own fruit, vegetables or herbs.

    Belfast Metropolitan College (BMC)

    Benefit from a free Essential Skills course at the BMC; they offer Essential Skills in Literacy, Numeracy and Information Technology from Entry Level 1. They also offer Key Skills in Working with Others, Improve Own Learning and Problem Solving. Discounts are provided for many courses if you are receiving Job Seeker's Allowance.

Read aloud icon Read aloud