Struggling with bills
If you're struggling with bills or to manage your money, there are organisations that can offer assistance and support. You can get information on:
- volunteering opportunities
- other useful contacts
Links to other organisations will open in a new window.
If you know other organisations that can help, call us on 028 9032 0202 ext 3777.
National Energy Action
Tel: 028 9023 9909
Find out about grants that may be available to help with insulation and heating improvements in your home.
Tel: 03457 455 455
Based on income, Power NI can offer a number of schemes for example free insulation, cavity wall insulation or a Snug Plus Heating.
Provides advice to householders on saving energy in your home and information of any funding grants available, within NI, for ways to keep your home warm (for example, loft installation).
NI Energy Advice line
Telephone: 0800 1114455
Phoenix Natural Gas
Tel: 08454 555555
Based on income, Phoenix Natural Gas can offer a Boiler Replacement Allowance, which aims to help with the cost of replacing your old, inefficient boiler that is over 15 years old.
Housing Executive Grants Department
Tel: 03448 920 900
Web: NIHE boiler replacement grant
Based on income and owning your own home, the Housing Executive can offer a Boiler Replacement Allowance, which aims to help with the cost of replacing your old, inefficient boiler that is over 15 years old.
Fuel Stamp Scheme ‘Stay Warm’
Tel: 028 9027 0428
Helps householders save for home heating oil, by spreading the cost of their fuel.
Tel: 028 9023 6333
They can provide emergency food relief by recommendations from organisations throughout the city. A referral is required.
Tel: 028 9033 2230
A charitable organisation that connects with other charitable organisations throughout the city to provide emergency food relief for people who need assistance. A referral is required.
The main organisations in Belfast are:
- Newington Day Centre in North Belfast
- Friendship House in Sandy Row in South Belfast
- Kirk House Care Home in East Belfast
- Regina Coelie House in West Belfast
Tel: 01722 580 180
The Trussell Trust works to allow local communities to stop poverty. A referral is required. There are currently three food banks:
East Belfast Mission
Call: 028 9045 8560
They are committed to developing a network of support for individuals and families living in inner East Belfast. Referrals can be made for food relief at the local food larder, Mersey Street Food Larder, which is run by Louise Ferguson, Church of Ireland minister. You can contact them by phone on 07917 802 955.
Belfast South Methodist Church Agapé centre
Call: 028 9066 2560
They run a low priced lunches afternoon for all senior citizens in the area and are linked with Storehouse so can provide emergency food relief and sign posting to other services.
Belfast Central Mission
028 9024 1917
Can provide emergency relief food parcels and signposting to other services to prevent any future assistance.
Society of St Vincent de Paul
028 9035 1561
Can provide food parcels and signposting to other support services to individuals who need some assistance.
Tel: 028 9032 9429
Can provide emergency relief food packages as a once off for people in crisis.
Love Food Hate Waste
Love Food Hate Waste can help you waste less and save you money. Visit their website for information on food portions and planning meals, recipes, saving time and money and storage of food.
Consumer Advice Centre
028 9027 0525
The centre provides free face to face expert independent consumer advice to individuals in Belfast on many issues like consumer rights and consumer credit.
Belfast Citywide Tribunal Service
028 9039 1765
The service provides free, confidential and independent advice on a range of issues including benefits, consumer advice, debt, employment and housing issues.
Debt Advice NI
0800 917 4607
They offer free, confidential and independent debt and money advice.
028 9064 5919
They provide information, advice and support services on a range of issues including benefits, housing, employment, careers and education.
028 9061 4394
They offer a safe place for savings and access to loans at a reasonable rate of interest, starting from £50.
Benefit Advice Line
0800 232 1271
Make the call to the benefit advice line to sure you're getting all the money you are entitled to.
028 9023 2020
They work to promote improve and support volunteering across Northern Ireland - connecting individuals and organisations to build healthy communities and create positive change.
Voluntary Service Bureau
028 9020 0850
The Bureau provides programmes that inspire active involvement, sharing and citizenship.
Belfast Central Mission
028 9024 1917
As well as providing emergency relief food parcels and signposting, they also aim to support people most in need to reach their full potential.
Other useful contacts
0808 8010 722
They support parents - delivering services to promote positive parenting and support to parents on a wide range of issues including financial stresses and family planning. They also have a Small Change 6 week parenting programme which looks at managing debt/finances and the stresses which go with it as well as offering hints and tips for planning and family budgeting.
Housing Rights Service
028 9024 5640
They work to achieve positive change by promoting and protecting the rights of people in housing need. For more information call their number or visit their website.
Belfast City Council community gardens and allotments
Make use of one of the Belfast City Council Community Gardens or Allotments to grow your own fruit, vegetables or herbs.
Belfast Metropolitan College (BMC)
028 9026 5265
Benefit from a free Essential Skills course at the BMC; they offer Essential Skills in Literacy, Numeracy and Information Technology from Entry Level 1. They also offer Key Skills in Working with Others, Improve Own Learning and Problem Solving. Discounts are provided for many courses if you are receiving Job Seeker's Allowance.