For more information on staying safe, emergency contact numbers or to report fallen trees visit NI Direct
In the event of a major emergency, we can help in a number of ways:
- make buildings such as leisure and community centres available to people
- provide health and safety advice on cleaning up after major flooding or pollution
- assess structural damage to buildings, and
- co-ordinate and lead multi-agency meetings to plan recovery.
We're also a member of the Belfast Emergency Preparedness Group (previously Belfast Resilience Forum) which brings together over 65 different organisations who work together to plan how to help the public in an emergency.
In the event of a serious emergency such as a serious chemical spillage, a fatal accident in a workplace or a dangerous building that is likely to collapse, please report to us:
During office hours: 028 9027 0428
Out of office hours: 078 5049 9622 or 028 9027 0275
If your power has been affected by bad weather, please call NIE on 03457 643 643
Preparing for an emergency
In a major emergency, it may be some time before the emergency services can help you.
The household emergency life-saving plan gives you a list of useful contact numbers in an emergency and
also tells you what you should have in your household emergency pack.
Keep your completed plan somewhere safe where you can easily find it in an emergency.
For more information check the following:
What to do in an emergency
If there's an emergency, remember to:
- stay calm, reassure others and think before acting
- don't put yourself or others in danger
- follow the advice of the emergency services
- if people are injured or there is a threat to life call 999 or 112.
If there is a fire or other danger in your building, quickly and calmly leave by the nearest safe route and move to a safe location away from the building. Do not try to return until the emergency services tell you it is safe to do so.
If you experience flooding, please call the Flooding Incident Line on 0300 2000 100.
Utilities in an emergency
To report a fault or problem with your electricity supply, please call NIE on 03457 643 643
To report a problem with your water supply, please call NI Water on 03457 44 00 88
If you smell gas, call the NI Gas Emergency Service on 0800 002 001
Critical care registers
If you or someone in your family relies on electricity or water due to a medical condition you should sign up to the NI Electricity or NI Water critical care registers. Examples include people on a ventilator or with a stair lift or electric hoist in their home.
Find out more about who is eligible and how to register on the NI Electricity website or by calling them on 03457 643 643.
If you have a serious medical condition and you rely on having water, you should sign up to NI Water’s customer care register. You can find out more on the NI Water website or by calling Waterline on 08457 44 00 88.
In an emergency, often friends, neighbours and members of the local community work together to help each other. Some communities have started to develop their own community emergency plan for their area.
If you are thinking about starting a community emergency plan in your area, please email firstname.lastname@example.org for more information.
Employers have a responsibility for the safety and security of their staff. All businesses should have arrangements in place to deal with the impact of a major incident or disaster.
To help local businesses to prepare for emergencies, we've produced a template site specific plan which you can use to develop your internal emergency or major incident plan.
Belfast Resilience and its members run regular business continuity events for local businesses. If you or your staff would like to attend our next event, please email email@example.com.
You can find guidance on preparing your business for emergencies on the NI Business Info website.
All schools have plans to cope with local emergencies such as fire and flood. Make sure you find out in advance what your school’s emergency arrangements are. It is also useful to plan who you will ask to collect your children from school if you are unable to do so in an emergency.