It looks like you're using IE11...
This browser offers limited functionality on our website. We recommend you use the latest version of Chrome, Safari, Edge and Firefox.
In the event of a major emergency, we can help in different ways:
We're also a member of the Belfast Emergency Preparedness Group (previously Belfast Resilience Forum) which brings together over 65 different organisations who work together to plan how to help the public in an emergency.
In the event of a serious emergency such as a serious chemical spillage, a fatal accident in a workplace or a dangerous building that is likely to collapse, please report to us:
During office hours: 028 9027 0428
Out of office hours: 078504 99622 or 028 9027 0275
In a major emergency, it may be some time before the emergency services can help you.
The household emergency life-saving plan gives you a list of useful contact numbers in an emergency and also tells you what you should have in your household emergency pack.
Keep your completed plan somewhere safe where you can easily find it in an emergency.
For more information check the following (all links open in new window).
If there's an emergency, remember to:
If there is a fire or other danger in your building, quickly and calmly leave by the nearest safe route and move to a safe location away from the building. Do not try to return until the emergency services tell you it is safe to do so.
You can report an issue with snow or ice on a public road or street on nidirect.
You can also report an issue with ice or snow on a road by email or phone (for emergencies only) by contacting the Department for Infrastructure (link opens in new window).
You can find out more on our winter advice about:
You can keep up to date with winter weather forecasts from the Met Office NI (link opens in new window).
You can get up-to-date traffic and roads information from Traffic Watch NI (link opens in new window).
You can also find the latest information about bus and rail services from Translink (link opens in new window).
These are some useful numbers to note in case of emergency:
You can visit nidirect for more snow and ice weather warning information (link opens in new window).
If your power has been affected by bad weather, please call NIE on 03457 643 643.
If you experience flooding, please call the Flooding Incident Line on 03002 000 100.
In 2014, the Knock River was diverted within Orangefield Park as a key component of the Connswater Community Greenway and East Belfast Flood Alleviation Scheme.
As a result, areas adjacent to the new river pathway within the park are designed to flood at times of increased rainfall which protects many homes within the area from flooding.
Park signage will inform park visitors about potential dangers if there is heavy flooding and advise of an alternative route so that you can safely bypass the flooding.
The pathway will be illuminated at all times. If heavy flooding occurs in a particular section, we may close it for a period and re-open when it is safe to do so.
In an emergency, often friends, neighbours and members of the local community work together to help each other. Some communities have started to develop their own community emergency plan for their area.
If you are thinking about starting a community emergency plan in your area, please email email@example.com for more information.
Employers have a responsibility for the safety and security of their staff. All businesses should have arrangements in place to deal with the impact of a major incident or disaster.
Belfast Resilience and its members run regular business continuity events for local businesses.
If you would like to attend our next event, please email firstname.lastname@example.org.
All schools have plans to cope with local emergencies such as fire and flood. Make sure you find out in advance what your school’s emergency arrangements are. It is also useful to plan who you will ask to collect your children from school if you are unable to do so in an emergency.
You can read the latest Autumn Winter 2020 - 2021 edition of the Regional Community Resilience Group (RCRG) Newsletter on the Department for Infrastructure's website (link opens in new window).
It provides helpful information on: