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Consumer Advice Service

  • Opening hours

    Coronavirus update

    In response to coronavirus (COVID-19), our consumer advice services are closed.

     Days Opening hours 
     Monday, Tuesday, Thursday and Friday  9.30am - 4.30pm
     Wednesday  9.30am - 2pm

     Opening hours may vary during holiday periods. 

  • Request consumer advice

    You can also email consumeradvice@belfastcity.gov.uk or telephone us on 028 9027 0525

  • What we provide

    Our consumer advice service provides free specialist advice to consumers and traders in Belfast on issues like: 

    • faulty goods
    • substandard service
    • shopping
    • home maintenance and repairs
    • consumer credit purchases
    • scams
    • holidays and other consumer goods and services

    They can also help by:

    • providing advice
    • advising on making a complaint
    • drafting letters on your behalf
    • following up your complaint
    • keeping you up to date with consumer law
    • helping you with the Small Claims Court process or to pursue a resolution using the alternatives to court in Northern Ireland

Contact us

For more information and advice, get in touch.

consumeradvice@belfastcity.gov.uk

028 9027 0525

Consumer Advice Service, Cecil Ward Building, 4-10 Linenhall Street Belfast, BT2 8BP

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