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Social media

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We also manage these channels:

Belfast Zoo

Belfast Business Information

Belfast City Youth Council

Using our channels

Social media is a vital way for us to provide information about our services and facilities, and to keep you informed about what is happening across Belfast.

It’s also a way for you to get in touch with any views you have, and to share your experiences of our city.   

We love to see your feedback and hear your craic across our platforms and, while we don’t have all the answers, we’re always happy to chat and will do our best to try to help you where we can, usually by signposting to the relevant council service.  

However, we are people too – and we expect our users to offer us the same level of courtesy that we offer them.

In short, just be sound Belfast!  

You can help make our social media channels a safe place to have honest and open conversation and discussion about Belfast, and our services, by following our house rules.

House rules

Help us to help you by:

  • Being courteous – our replies are not automated, each one is dealt with by a person. We aim to be polite and professional – we encourage this with all our users too!
  • Being patient – our channels are not monitored 24/7 (including evenings, weekends and public holidays). We deal with a high volume of queries and feedback on social media, but we aim to respond to you, where a response is required, as soon as possible.

Other ways to contact us are also still available. For urgent queries, please email generalenquiries@belfastcity.gov.uk or call 028 9032 0202 (Monday - Friday, 9am - 5pm).

Bin collection issues can also be reported online or call 028 9027 0230 (Monday - Friday, 9am - 5pm).

  • Respecting our boundaries - as council officers, we must remain politically neutral at all times on social media, so we can’t reply to, endorse or engage with any content of a party political nature. If you wish to discuss political issues, you can get in touch with your local councillors
  • Acknowledging the limits of a platform – sometimes, we may need to contact you directly about a query, or ask you to get in touch with the relevant council service directly via email or telephone, so we can look into something further or get more details from you. It isn’t always possible to explain everything in 280 characters!
  • Thinking before you click - online abuse is not acceptable, and we do not tolerate or respond to abusive messages on our social media channels.
  • All users must comply with the social media platform's Terms of Use, as well as our own terms of use, outlined below.
  • Taking responsibility - you are wholly responsible for any content you post, including content that you choose to share.
  • Don’t post unacceptable content

We will remove messages (where we are able to, and without notification) and report and/or block users who post messages at us which we believe:

  • bully, harass, intimidate or are discriminatory towards any individual or organisation
  • are unlawful, libellous, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
  • infringe or violate someone else's rights
  • violate any intellectual property rights, including copyright
  • violate any law or regulation
  • discuss ongoing legal proceedings
  • are deceptive or misleading
  • are spam
  • advertise products, services or other promotional material
  • are irrelevant or off-topic (including persistent negative and/or abusive posts where the aim is to provoke a response)
  • are disruptive
  • are repetitive
  • encourage others to post comments such as those listed here.

Anyone who repeatedly engages with us, and uses content or language which falls into the above categories, will also be blocked and/or reported to the relevant social media platform.

Please note that our house rules are not exhaustive. They are reviewed regularly and updated as necessary.

More information

To contact us about our social media channels, please email socialmedia@belfastcity.gov.uk

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