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About this site

Help with our website

  • Help with using this website

    This page tells you how to get help using the Belfast City Council website.

  • Supported browsers

    Our website works on most popular browsers. If you are using an older browser, it may not function correctly.

    We regularly test our website on popular tablets and mobile devices.

  • Change the way this site looks

    If you are having trouble reading this website, you can change the way it looks. The settings available differ from browser to browser, but most browsers allow you to change the text size, colour and layout.

    • You can adjust the size of the text on this website by using the text size setting in your browser menu. This setting is found under View or Zoom in most browsers. You can also use CTRL+ or CTRL- on your keyboard to make text bigger or smaller.
    • Some browsers allow you to change the default font and background colours you use. This feature is usually found in the Settings menu.

  • Keyboard access

    You can skip from link to link using the Tab key. The current link will be highlighted. To move backwards, hold down Shift and press the Tab key.

  • Listen to our website

    You can use our Reachdeck Plus toolbar to read the words on our website out loud.

    To use this:

    1. select the Read aloud icon that appears on each page of our website to launch the toolbar
    2. select the words you want to hear, and
    3. the tool will read this to you in a clear voice.
    Open Reach Deck toolbar

    Read aloud

    The toolbar has other features which will:

    • make the text bigger
    • highlight words as they are read
    • mask the screen to help you focus on the words
    • translate the text to different languages
    • remove the graphics to make the page easier to read, and
    • turn text into an MP3 audio file.

    You can change the settings to suit you by selecting the gear icon on the ReachDeck toolbar.

    Support

    You can contact Texthelp, the organisation who runs ReachDeck, for any support.

    Visit Texthelp’s website (link opens in new window), email [email protected] or call 0800 328 7910.

  • Translate this website

    You can use free tools to translate web pages into different languages. These services are not translated by a professional.

    Use Google Translate on Belfast City Council website

    1. Select a language to translate our website to.
    2. Once you choose your language, you will be redirected to the website homepage.

    Choose a language:

    Use Google Chrome

    You can find out more about how the web browser Google Chrome translates web pages on the Google Chrome Help website (link opens in new window).

    Use Microsoft Translate

    You can download the Microsoft Translate app for your phone or as an add-in for Microsoft software such as the Edge web browser, Outlook and PowerPoint.

    More information is available from the Microsoft Translate website (link opens in a new window).

    Disclaimer

    Our website is an English language website. These translation tools can help you to read Belfast City Council web pages in languages other than English.

    These translation tools are provided by third parties and are not the responsibility of Belfast City Council. We cannot guarantee the quality or accuracy of translations provided and anyone using these tools does so at their own risk. Belfast City Council will not be liable for any loss, damage or misunderstanding that may be caused as a result of using these tools and services to translate pages.

  • Sign language interpreter

    If you use sign language, you can contact us using a video interpreter.

    We use SignVideo, a video relay service that you can connect to through a computer or mobile device. It’s also available in many of our venues.

    You can learn about how this works on our get in touch page.

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