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Consumer Advice Service

We advise that we would never make such a call and advise that you never give bank or personal details out to callers who contact you out of the blue, claiming they wish to give you money.

For further advice, please read the Which? consumer rights article on how to spot a scam

What we provide

Our consumer advice service provides free specialist advice to consumers and traders in Belfast on issues like: 

  • faulty goods
  • substandard service
  • shopping
  • home maintenance and repairs
  • consumer credit purchases
  • holidays and other consumer goods and services.

They can also help by:

  • providing advice
  • advising on making a complaint
  • drafting letters on your behalf
  • following up your complaint
  • keeping you up to date with consumer law
  • helping you with the Small Claims Court process or to pursue a resolution using the alternatives to court in Northern Ireland.

If you have a consumer issue email, phone or call in to our consumer advice service.

Opening hours

  • Monday, Tuesday, Thursday and Friday: 9.30am to 4.30pm
  • Wednesday: 9.30am to 2pm

Opening hours may vary. If you can, check with us before you visit the centre by calling us on 028 9027 0525 or email consumeradvice@belfastcity.gov.uk

Request consumer advice

Customers of Express Gifts

Express Gifts is a direct mail order and online business selling products using the Studio and Ace brands. 

It has entered into an agreement with the Financial Conduct Authority (FCA) to compensate customers who were sold their accidental damage and theft insurance, as the insurance did not provide adequate value to customers. 

The insurance was sold for all items purchased including clothing and low cost consumable products, but this type of cover was unsuitable and most people wouldn’t consider insuring these items. Insurance premiums were calculated as a percentage of the customers balance. 

The insurance was called Property Insurance from January 2005 to August 2008 and Purchase Protection Insurance from September 2008 to May 2015.

Express Gifts will write to all affected customers with details of how they will be paid and money will be sent automatically.  Customers won’t need to take any action, but if you’re a customer and your contact details have changed the FCA recommends that you contact Express Gifts using the details provided on their website.

If you require further advice, please call our consumer advice team on 028 9027 0525.



Contact us
Consumer Advice Service
028 9027 0525
Cecil Ward Building
4-10 Linenhall Street
Belfast