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Consumer Advice Service

Coronavirus update

Last updated: Tuesday 24 March 2020

In response to coronavirus (COVID-19), our consumer advice services are closed.

What we provide

Our consumer advice service provides free specialist advice to consumers and traders in Belfast on issues like: 

  • faulty goods
  • substandard service
  • shopping
  • home maintenance and repairs
  • consumer credit purchases
  • scams
  • holidays and other consumer goods and services.

They can also help by:

  • providing advice
  • advising on making a complaint
  • drafting letters on your behalf
  • following up your complaint
  • keeping you up to date with consumer law
  • helping you with the Small Claims Court process or to pursue a resolution using the alternatives to court in Northern Ireland.

If you have a consumer issue email, phone or call in to our consumer advice service.

Opening hours

  • Monday, Tuesday, Thursday and Friday: 9.30am to 4.30pm
  • Wednesday: 9.30am to 2pm

Opening hours may vary. If you can, check with us before you visit the centre by calling us on 028 9027 0525 or email consumeradvice@belfastcity.gov.uk

Request consumer advice



Contact us
Consumer Advice Service
028 9027 0525
Cecil Ward Building
4-10 Linenhall Street
Belfast