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Consumer Advice Service

Coronavirus update

In response to coronavirus (COVID-19), our consumer advice services are closed.

Opening hours

 Days Opening hours 
 Monday, Tuesday, Thursday and Friday  9.30am - 4.30pm
 Wednesday  9.30am - 2pm

 
Opening hours may vary during holiday periods. 

Request consumer advice

You can also email consumeradvice@belfastcity.gov.uk or telephone us on 028 9027 0525

What we provide

Our consumer advice service provides free specialist advice to consumers and traders in Belfast on issues like: 

  • faulty goods
  • substandard service
  • shopping
  • home maintenance and repairs
  • consumer credit purchases
  • scams
  • holidays and other consumer goods and services

They can also help by:

  • providing advice
  • advising on making a complaint
  • drafting letters on your behalf
  • following up your complaint
  • keeping you up to date with consumer law
  • helping you with the Small Claims Court process or to pursue a resolution using the alternatives to court in Northern Ireland

Contact us
Consumer Advice Service
028 9027 0525
Cecil Ward Building
4-10 Linenhall Street
Belfast