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Emergency advice

  • Emergency numbers

    In the event of an emergency, we can help in a number of ways. We have provided useful numbers you can contact in an emergency.

    Organisation  Contact details
    Belfast City Council 
    (For emergency and security issues only)
    During office hours: 028 9027 0428
    Out of hours: 078504 99622 or 028 9027 0275 
    Fire, police, ambulance and coastguard 999 
    PSNI non-emergency 101
    Crimestoppers 0800 555 111 
    Belfast City Hospital  028 9032 9241 
    Mater Hospital  028 9074 1211 
    Musgrave Hospital 028 9090 2000
    Royal Jubilee Maternity Hospital 028 9063 2241 
    Royal Victoria Hospital  028 9024 0503 
    Northern Ireland Electricity Networks 03457 643 643 
    Phoenix/Firmus Gas  0800 002 001 
    Flooding Incident Line
    (To report serous flooding)
    03002 000 100 
    Northern Ireland Water Leakline
    (For reporting a leak in the mains water supply)
    0800 028 2011 
    Northern Ireland Water Waterline and relay service: 03457 440 088
    Health Information Service 0800 665 544

    Take a look at our Emergency planning page for further advice and information.

    Sometimes during an emergency which we're involved with, we will set up a dedicated helpline. When we do this, we'll let you know what the number is by publishing it online and in the media, and posting on social media when possible. If we know of another agency setting up a helpline, we'll let you know that too. 

    Followers and fans of our social networking sites can get updates and links to further information from:

  • Preparing for an emergency

    In a major emergency, it may be some time before the emergency services can help you.

    The household emergency life-saving plan (link opens in new window) gives you a list of useful contact numbers in an emergency and also tells you what you should have in your household emergency pack.

    Keep your completed plan somewhere safe where you can easily find it in an emergency.

    For more information check the following links. These links open in a new window.

  • What to do in an emergency

    If there's an emergency, remember to:

    • stay calm, reassure others and think before acting
    • don't put yourself or others in danger
    • follow the advice of the emergency services
    • if people are injured or there is a threat to life call 999 or 112.

    If there is a fire or other danger in your building, quickly and calmly leave by the nearest safe route and move to a safe location away from the building. Do not try to return until the emergency services tell you it is safe to do so.

Contact us

For more information and advice, get in touch.

028 9027 0428

Environmental Health, Cecil Ward Building, 4-10 Linenhall Street, Belfast, BT2 8BP

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