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Emergency planning

  • Major emergencies

    In the event of a major emergency, we can help in different ways.

    • Make buildings such as leisure and community centres available to people.
    • Provide health and safety advice on cleaning up after major flooding or pollution.
    • Assess structural damage to buildings.
    • Co-ordinate and lead multi-agency meetings to plan recovery.

    We are a member of the Belfast Emergency Preparedness Group (previously Belfast Resilience Forum), which brings together over 65 different organisations who work together to plan how to help the public in an emergency.

    In the event of a serious emergency such as a serious chemical spillage, a fatal accident in a workplace or a dangerous building that is likely to collapse, report to us:

    • during office hours on 028 9027 0428 
    • out of office hours on 07850 499622 or 028 9027 0275.
  • Emergency numbers

    • Emergency services: 999 or 112
    • Northern Ireland Electricity Networks: 03457 643 643
    • NI Gas Emergency Service: 0800 002 001
    • NI Water: 0345 744 0088
    • Flooding Incident Line: 0300 2000 100
    • Housing Executive: 03448 920 901
    • Other emergency contact numbers
  • Report a problem in an emergency

    • To report a fault or problem with your electricity supply, call NIE on 03457 643 643.
    • To report a problem with your water supply, call NI Water on 0345 744 088.
    • If you smell gas, call the NI Gas Emergency Service on 0800 002 001.
  • Preparing for an emergency

    In a major emergency, it may be some time before the emergency services can help you.

    The household emergency life-saving plan gives you a list of useful contact numbers in an emergency and also tells you what you should have in your household emergency pack. To download the household emergency life-saving plan, go to nidirect (link opens in new window). Keep your completed plan where you can easily find it in an emergency.

  • What to do in an emergency

    If there's an emergency, remember to:

    • stay calm, reassure others and think before acting
    • don't put yourself or others in danger
    • follow the advice of the emergency services
    • if people are injured or there is a threat to life, call 999 or 112.

    If there is a fire or other danger in your building, quickly and calmly leave by the nearest safe route and move to a safe location away from the building. Do not try to return until the emergency services tell you it is safe to do so.

  • Flooding

    If you experience flooding, call the Flooding Incident Line on 03002 000 100.

    Belfast Flood Alleviation Scheme

    Orangefield Park

    In 2014, the Knock River was diverted within Orangefield Park as a key component of the Connswater Community Greenway and East Belfast Flood Alleviation Scheme. 

    As a result, areas adjacent to the new river pathway within the park are designed to flood at times of increased rainfall which protects many homes within the area from flooding.

    Park signage lets park visitors know about potential dangers if there is heavy flooding and advise of another route so that you can safely bypass the flooding.

    The pathway is illuminated at all times. If heavy flooding occurs in a particular section, we may close it for a period and reopen when it is safe to do so.

  • Power cuts

    If your power has been affected by a storm or other weather event, call NIE on 03457 643 643.

  • Winter weather

    Met Office

    You can keep up to date with winter weather forecasts from the Met Office NI (link opens in new window).


    You can get up-to-date traffic and roads information from Traffic Watch NI (link opens in new window).

    You can also find the latest information about bus and rail services from Translink (link opens in new window).

    Snow and ice

    You can report an issue with snow or ice on a public road or street (link opens in new window) on nidirect.

    You can also report an issue with ice or snow on a road by emailing or calling (for emergencies only) the Department for Infrastructure (link opens in new window).

    Our seniors section has more information on staying warm in winter including

    • health and wellbeing hints and tips to keep warm in winter
    • looking out for neighbours
    • The Belfast Warm and Well project
    • Age NI winter helpline.
  • Critical care registers

    If you or someone in your family relies on electricity or water due to a medical condition, you should sign up to the NI Electricity or NI Water critical care registers.

    Find out more on who is eligible and how to register:

    • NI Electricity (link opens in new window) or call 03457 643 643
    • NI Water (link opens in new window) or call 0345 744 0088.
  • Businesses

    Employers have a responsibility for the safety and security of their employees. All businesses should have arrangements in place to deal with the impact of a major incident or disaster. 

    Belfast Emergency Preparedness Group and its members regularly deliver business continuity events for local businesses. 

    If you would like to attend one of our events, email

  • Schools

    All schools have plans to deal with local emergencies such as fire and flooding. Make sure you find out in advance what your school’s emergency arrangements are. It is also useful to plan who you will ask to collect your children from school in an emergency if you are unable to do so.

  • The Regional Community Resilience Group (RCRG) Newsletter

    The Regional Community Resilience Group was set up in 2013 to help local communities across Northern Ireland prepare and respond to weather related emergencies.

    There are over 40 groups now dealing with the impact of severe weather and climate change in their areas.

    You can read the latest edition of the Regional Community Resilience Group (RCRG) Newsletter on the Department for Infrastructure (link opens in new window).

    Community support

    In an emergency, friends, neighbours and members of the local community often work together to help each other. Some communities have started to develop their own community emergency plan for their area. 

    If you are thinking about starting a community emergency plan in your area, email for more information.

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