When to submit your housing request
We advise that you contact your housing provider or landlord directly to see if a resolution can be found prior to submitting a complaint to our housing office. However, where this is not possible or it is ineffective, you should contact us to discuss.
Inspections for tenants
If you are a tenant living in a rented property and are concerned that it's in disrepair, or you suspect the property is unfit to live in, you may wish to contact us to arrange an inspection. For more information, call us on 028 9027 0428.
We advise you first report the matter to your landlord or agent. Housing Advice NI have some sample letters that can help.
We will carry out an inspection of the property, and if necessary, we might issue one or more of these notices:
- A nuisance abatement notice - if we deem the disrepair is causing conditions that are bad for health, for example, through damp or dry rot.
- A notice of unfitness - if we inspect a property and find that it is unfit for habitation.
- A notice of disrepair - if repair works are necessary, the landlord is given a specific time frame for repairs to be carried out (this notice may only be issued if the property meets the fitness standard).
Inspections for landlords
If you are a landlord and want to carry out certain repairs to your rented property, you can ask us to serve a legal notice (Statutory Nuisance Abatement Notice) on your house, which may entitle you to a NI Housing Executive Repair Scheme grant towards the costs of this work.
Statutory Nuisances are issued if we deem that the disrepair is causing conditions that are bad for health, for example, through damp or dry rot.
The NIHE Repair Scheme Grant is paid to the owner or agent of a property. It is based on the net annual valuation (NAV) of your property and is not means tested.
| Net annual value of your property
| Grant available
| Less than £60
|100 per cent (90 per cent if a regulated rent certificate has been issued)
| Between £60 and £130
| 75 per cent
| Between £130 and £225
| 50 per cent
| More than £225
| 25 per cent
To qualify for these grants, you should contact us and arrange an inspection before you start any work. You could be disqualified from accessing the grant if any repair work has already been carried out.
During the inspection if we're satisfied that a statutory nuisance exists, we'll serve you with a Statutory Nuisance Abatement Notice, telling you what works you need to carry out to put the problem right.
Certain works require a re-inspection before they are closed up (damp proof membranes, damp proof course, replacing drains, floor joists). You should contact us to arrange the re-inspection of the property.
You should also contact Building Control if you suspect the works need building control approval.
If we inspect a property and find that it is unfit for habitation, we may issue a legal Notice of Unfitness. This notice does not entitle you to a NIHE repair grant. If the property was constructed before 1945, we will notify the rent office and the amount that you pay may be reduced considerably.
If repair works are necessary, we can also issue a Notice of Disrepair giving a specific time frame for repairs to be carried out. This does not entitle you to grant aid, unless the property is subject to a protected or statutory tenancy under the Rent Order (NI) 1978.
Gas appliances and flues
Landlords must have an annual safety check carried out on their gas appliances, boilers and flues. The check must be performed by a Gas Safe registered engineer. They must provide tenants with a copy of this safety check.
These requirements are enforced by the Health and Safety Executive, Gas Compliance Team.
If a landlord rents a house or flat to more than two unrelated people or families, this may be considered a house in multiple occupation (HMO). If so, it will need to meet HMO legal requirements.
If a landlord supplies furniture or electrical goods to their tenants, the landlord must ensure that the furniture and electrical goods are safe.
Energy performance certificate
Landlords renting or selling properties must have an energy performance certificate.
Social housing information
Social housing allocation
The Northern Ireland Housing Executive is responsible for allocating social housing.
Northern Ireland Housing Executive responsibilities
The Northern Ireland Housing Executive (NIHE) provides public housing in Northern Ireland. NIHE is also responsible for securing the improvement, closure or demolition of houses in the private sector that fall short of the statutory fitness standard.
For more information, you can email firstname.lastname@example.org or call 0344 892 0900.