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Corporate plan and improvement plan

  • Corporate Plan 2020-2024

    Our corporate plan sets out our priorities and the work we will do to improve the quality of life for everyone in Belfast.

    Our priorities are closely aligned to those within the Belfast Agenda, the community plan for Belfast, which was developed by the Belfast Community Planning Partnership. It sets out a shared vision and associated outcomes for the city.

    The corporate plan for 2020–2024 focuses on the five key pillars plus several cross-cutting priorities:

    • Growing an inclusive economy
    • City development
    • Working and learning
    • Living here
    • Resilience and sustainability

    The document also includes details of:

    • our organisational priorities
    • our expenditure in 2019 - 2020
    • our core values, which will guide our work and inform our standard of conduct and behaviour
  • Improvement Plan 2019-2020

    The Local Government Act (NI) 2014 introduced an ‘improvement duty’ on councils, which requires us to make arrangements to ensure continuous improvement in relation to the services we provide.

    As part of this, we are required to consult residents on our proposed improvement objectives and to publish an annual Improvement Plan setting out the agreed improvement objectives for the year ahead and our arrangements to achieve them.

    Our improvement objectives are aligned to the Belfast Agenda and Corporate Plan 2017-2021.

    The improvement objectives for 2019-2020 are:

    Working and learning
    We will support people into employment
    Growing the economy
    We will support investment and business growth in the city
    City development
    We will support the regeneration of the city centre
    We will increase levels of household recycling and reduce the amount of waste sent to landfill
    Living here
    We will support people to lead healthier more active lives
    A fit for purpose organisation
    We will improve council services and increase customer satisfaction with council

    In early 2020 we began work on our improvement plan for 2020-2021, but in response to the COVID-19 pandemic we diverted resources and attention to support the emergency response, helping to protect the most vulnerable in society and ensuring we could continue to deliver our essential services. In recognition of these exceptional circumstances, we did not need to publish an improvement plan for 2020. Our most recent improvement plan is for 2019-2020.

  • Improvement plan performance assessment

    Each year we review our performance by publishing a report which considers progress against key objectives within our improvement plan.

    The performance assessment for 2019-2020 brings together an update on 17 key activities which contribute to the six improvement objectives detailed within the Improvement Plan 2019-2020. It provides a year end position for the period April 2019 - March 2020.

    You can read our Performance Assessment of the 2019-2020 Improvement Plan.

  • More information on our corporate plans

    For more information or to request electronic copies of our current or previous corporate plans or improvement plans, email

    For more information or to ask for current or previous performance assessment reports, please email

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