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Corporate plan and improvement plan

  • Residents' survey

    We’re using a local company, Social Market Research (SMR), to carry out in-person surveys of 1,500 residents to get their views on Belfast and the council's work. This information will help inform our strategic plans and helps us monitor progress.

    Residents will be selected on a random basis from across the Belfast City Council area, with quotas applied to ensure the results are representative of the city’s population. This includes making sure that all areas of Belfast are covered and that responses are spread across ages and gender.

    The interviewer will knock on doors and introduce themselves. They will have a photographic identification card with the SMR logo. They will provide their own and our contact details in case there are any queries or complaints.

    The interviews will be carried out between 6 March and 5 April 2023.

    Contact us

    If you have any queries, contact us by email

  • Corporate Plan 2020-2024

    Our corporate plan sets out our priorities and the work we will do to improve the quality of life for everyone in Belfast.

    Our priorities are closely aligned to those within the Belfast Agenda, the community plan for Belfast, which was developed by the Belfast Community Planning Partnership. It sets out a shared vision and associated outcomes for the city.

    The corporate plan for 2020–2024 focuses on the five key pillars plus several cross-cutting priorities:

    • Growing an inclusive economy
    • City development
    • Working and learning
    • Living here
    • Resilience and sustainability

    The document also includes details of:

    • our organisational priorities
    • our expenditure in 2019 - 2020
    • our core values, which will guide our work and inform our standard of conduct and behaviour

    Read our corporate plan

    Read our 2022 to 2023 delivery plan

  • Improvement Plan 2022-2023

    The Local Government Act (NI) 2014 introduced an ‘improvement duty’ on councils, which requires us to make arrangements to ensure continuous improvement in relation to the services we provide.

    As part of this, we are required to consult residents on our proposed improvement objectives and to publish an annual Improvement Plan.

    Our improvement plan does not include everything we plan to do in the coming year, but instead focuses on a small number of key improvements, that we believe will make the greatest difference to our city and the people who live here.

    The improvement objectives for 2022 to 2023 are:

    Our services
    We will continue to adapt and improve our services
    Our communities
    We will work to support our communities, helping them to become stronger, healthier and more resilient
    Our economy
    We will work collaboratively to support businesses, jobs and inclusive growth
    Our environment
    We will champion climate action; protect the environment and improve the sustainability of Belfast 
    Our city
    We will continue to support our city to recover and innovate in a safe, inclusive and sustainable way

    Read our 2022 to 2023 Improvement Plan

  • Improvement plan performance assessment

    Each year we review our performance by publishing a report which considers progress against key objectives within our improvement plan.

    You can read our 2021-2022 Year end assessment on the implementation of our Improvement Plan along with figures benchmarking our performance with other councils in Northern Ireland.

    The performance assessment for 2021-2022 brings together an update on 14 key activities which contribute to the six improvement objectives detailed within the Improvement Plan 2021-2022. It provides a year end position for the period April 2021 to March 2022.

    Read our Performance Assessment of 2021-2022 Improvement Plan.

  • More information on our corporate plans

    For more information or to request electronic copies of our current or previous corporate plans or improvement plans, email

    For more information or to ask for current or previous performance assessment reports, please email

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