How to report a street cleaning issue
You can report dumped waste (fly-tipping), graffiti, dog fouling, fly-posting, overflowing litter bins or unsatisfactory street cleaning.
You can submit an anonymous report, but if you want us to contact you, you'll need to provide your contact details.
We try to resolve all service requests within five working days.
Please read the terms and conditions for online services and our privacy statement.
Fly-tipping or dumping is the illegal, deliberate dumping of waste. It carries a fine of up to £2,500.
Graffiti and fly-posting
Graffiti is the destruction or damage of property by painting, writing, soiling and marking.
The removal of graffiti is the responsibility of the owner of the property. If it's a Housing Association or Northern Ireland Housing Executive property, please contact your local housing office to arrange removal.
Fly-posting is the illegal posting of adverts or posters to any structure.
We remove drug related litter such as sharps or needles from public spaces and our own sites.
Please report drug related litter to our Community Safety Unit on 028 9027 0469 or email@example.com during office hours.
What do we do?
Under the Clean Neighbourhoods and Environment Act (Northern Ireland) 2011 we can:
- issue £80 fines to graffiti and fly-posting offenders.
- hold venue owners and event promoters responsible for fly-posting related to their events.
- if we agree to remove contentious graffiti, we'll do it within one working day after the signing of an indemnity form.
- we have no legal duty to remove fly-posters. We will try to take enforcement action to have them removed, but where we can't, we'll remove or paint over them as necessary and recoup the costs.
- the Planning Service has enforcement powers to remove fly-posting. The Department for Infrastructure (DFI) Roads removes fly-posters from its traffic signs and street lighting.