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Bins

Report a problem with your bin

  • Bin collections from 9 May 2022

    Our usual bin collection service resumed on Monday 9 May.

    Please leave your bin out as normal on your usual collection day, from 7am to 7pm.

    We are aiming to operate a normal collection service however some residents may experience continued disruption as our crews work to clear routes which have been impacted by industrial action in recent weeks.  

    In some circumstances, we may not be able to empty your bin. This could be because our lorry fills up quicker than usual as we collect higher volumes of waste, or we had trouble getting to your street or property due to parking or roadworks.

    From Monday 9 May, if your black, brown, or blue bin, glass box or stacker box is not emptied by 7pm on your normal collection day, our crews will return as soon as possible (usually within three to five working days). Please leave your bin out, including over the weekend, at the usual collection point for collection.

    You can report a missed bin to us by using our report a missed bin collection form – please use this form for bins missed from Monday 9 May. We cannot return for bins missed before this date.

    If you have a large build-up of waste due to the recent strike and have access to transport, our recycling centres or amenity sites will accept bags of household waste, recyclables, and garden waste. Please sort these materials before going to our recycling centres or amenity sites.

  • How to report a problem with your bin

    Report a problem with your bin

    Please read the terms and conditions for online services and our privacy statement.

    You can report a:

    • lost, stolen or burnt bin
    • damaged bin
    • bin spillage
    • bin that wasn't returned to its collection point
  • Stolen or burnt bin

    If you think your bin has been stolen, please contact the police. If it has been stolen or burnt as a result of antisocial behaviour, you may be entitled to a new bin free of charge.

    You will need a PSNI reference number to order a new bin. Once you get this number, select the burnt or stolen option in the order a new bin online form. 

    Order a bin online

    If you need help, please call us on 028 9027 0230.

  • Damaged bin

    If you think your bin has been damaged by one of our lorries, we can investigate further.  

    To report a damaged bin:

    complete the damaged bin online form

    • call us on 028 9027 0230

    If you think your bin has been deliberately damaged or vandalised you should report it to the police. 

    If the bin can't be used because of the damage you’ll need to order a new bin. You will need a PSNI reference number to order a new bin. Once you get this number, select the burnt or stolen option in the order a bin online form.

    Order a new bin online

  • Bin wasn't returned to its collection point

    If you report that your bin hasn't been returned to its collection point, we'll try to return it to you within one working day. 

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