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Bins

Report a problem with your bin

  • How to report a problem with your bin

     

    Report a problem with your bin

    Please read the terms and conditions for online services and our privacy statement.

    You can report a:

    • lost, stolen or burnt bin
    • damaged bin
    • bin spillage
    • bin that wasn't returned to its collection point

     

  • Stolen or burnt bin

    If you think your bin has been stolen, please contact the police. If it has been stolen or burnt as a result of antisocial behaviour, you may be entitled to a new bin free of charge.

    You will need a PSNI reference number to order a new bin. Once you get this number, select the burnt or stolen option in the order a new bin online form. 

    If you need help, please call us on 028 9027 0230.

  • Damaged bin

    If you think your bin has been damaged by one of our lorries, we can investigate further.  

    To report a damaged bin:

    If you think your bin has been deliberately damaged or vandalised you should report it to the police. 

    If the bin can't be used because of the damage you’ll need to order a new bin. You will need a PSNI reference number to order a new bin. Once you get this number, select the burnt or stolen option in the order a bin online form.

  • Bin wasn't returned to its collection point

    If you report that your bin hasn't been returned to its collection point, we'll try and return it to you within one working day. 

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