Report a missed bin collection

Missed bin collection

Reasons why we may not have collected your bin

• Your collection is on a public holiday when collection times change. See holiday bin collections.
• Our bin lorry has broken down.
• We couldn’t get access to your street due to parked cars. This means it can take us much longer to empty bins, or it can stop us from collecting bins. To help our bin collection service run as smoothly as possible, park so that our bin lorries can get to your bin collection point.
• Your bin's lid wasn’t closed.
• Your bins were too heavy.
• The wrong items were in your bins or boxes.
• Your bin is damaged. Order a bin online
• Bad weather stopped us collecting your bin.

How to report a missed bin collection

Wait until after 8pm on your usual collection day to report a missed bin collection. You can report a missed bin collection online.

Report a missed bin collection online

Read the terms and conditions for online services and our privacy statement.
Or call 028 9027 0230.

You can call between 9am and 5pm, Monday to Friday

Advice about putting your bins out

Put your bins and boxes out by 7am on your collection day at your normal collection point, which should be visible from the road. Make sure your recycling is in the right bins or boxes.

Report a different problem with your bin

You can report:

• a stolen or burnt bin
• a missing bin
• a bin that hasn’t been returned to its collection point

Report a different problem with your bin

Glass recycling collections

If you have a purple or black glass recycling box, put the box out by 7am on your scheduled collection day.