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Our usual bin collection service resumed on Monday 9 May.
Please leave your bin out as normal on your usual collection day, from 7am to 7pm.
We aim to operate a normal collection service. But some residents may experience continued disruption as our crews work to clear routes which were impacted by the strike recently.
In some circumstances, we may not be able to empty your bin. This could be because our lorry fills up more quickly than usual as we collect higher volumes of waste, or we had trouble getting to your street or property due to parking or roadworks.
From Monday 9 May, if your black, brown, or blue bin, glass box or stacker box is not emptied by 7pm on your normal collection day, our crews will return as soon as possible (usually within three to five working days). Please leave your bin out, including over the weekend, at the usual collection point for collection.
You can report a missed bin to us by using our report a missed bin collection form – please use this form for bins missed from Monday 9 May. We cannot return for bins missed before this date.
If you have a large build-up of waste due to the recent strike and have access to transport, our recycling centres or amenity sites will accept bags of household waste, recyclables, and garden waste. Please sort these materials before going to our recycling centres or amenity sites.
Put your bins and boxes out by 7am on your collection day at your normal collection point, which should be visible from the road. Make sure your recycling is in the right bins or boxes.
If we haven’t collected your bin on your usual collection day, you can:
Please read the terms and conditions for online services and our privacy statement.
Or call 028 9027 0230.
Phone lines are open:
Please wait until after 8pm on the day of collection to report a missed bin collection.
You can report: