Report a missed bin collection

Bin collection service from Monday 9 May 2022

Our usual bin collection service resumed on Monday 9 May.

Please leave your bin out as normal on your usual collection day, from 7am to 7pm.

We aim to operate a normal collection service. But some residents may experience continued disruption as our crews work to clear routes which were impacted by the strike recently.

In some circumstances, we may not be able to empty your bin. This could be because our lorry fills up more quickly than usual as we collect higher volumes of waste, or we had trouble getting to your street or property due to parking or roadworks.

From Monday 9 May, if your black, brown, or blue bin, glass box or stacker box is not emptied by 7pm on your normal collection day, our crews will return as soon as possible (usually within three to five working days). Please leave your bin out, including over the weekend, at the usual collection point for collection.

You can report a missed bin to us by using our report a missed bin collection form – please use this form for bins missed from Monday 9 May. We cannot return for bins missed before this date.

If you have a large build-up of waste due to the recent strike and have access to transport, our recycling centres or amenity sites will accept bags of household waste, recyclables, and garden waste. Please sort these materials before going to our recycling centres or amenity sites.

Advice about putting your bins out

Put your bins and boxes out by 7am on your collection day at your normal collection point, which should be visible from the road. Make sure your recycling is in the right bins or boxes.

Missed bin collection

Reasons why we may not have collected your bin

• Your collection is on a public holiday when collection times change. See holiday bin collections.
• Our bin lorry has broken down.
• Bad weather stopped us collecting your bin.
• We couldn’t get access to your street due to parked cars. This means it can take us much longer to empty bins, or it can stop us from collecting bins. To help our bin collection service run as smoothly as possible, please park so that our bin lorries can get to your bin collection point.
• Your bin lids weren’t closed.
• Your bins were too heavy.
• The wrong items were in your bins or boxes.
• Your bin is damaged. Order a new bin.

How to report a missed bin collection

If we haven’t collected your bin on your usual collection day, you can:

Report it online

Please read the terms and conditions for online services and our privacy statement.
Or call 028 9027 0230.

Phone lines are open:

• 8.30am to 5pm, Monday to Thursday
• 8.30am to 4.30pm on Friday

Please wait until after 8pm on the day of collection to report a missed bin collection.

Report a different problem with your bin

You can report:

• a stolen or burnt bin
• a missing bin
• a bin that hasn’t been returned to its collection point

Report a different problem with your bin