Updated: Thursday 1 October 2020
Service updates and advice for businesses and residents during coronavirus (COVID-19).
Venues and services
Support and advice for residents
Information for businesses and employees
Venues and services
Recycling centres and civic amenity sites
Our recycling centres are open seven days a week. Our civic amenity sites reopened on Thursday 1 October.
Bins and waste disposal
Births, deaths, marriages and civil partnerships
Cemeteries, burials and cremations
Burials and cremations
Burials are taking place. But there are restrictions on burial arrangements at our cemeteries.
The chapel and facilities at City of Belfast Crematorium remain closed.
We are no longer setting a maximum number of mourners that can gather at the graveside or outside the crematorium.
While Environmental Health Services have been suspended, you can use the following email addresses for any urgent queries. We will monitor these during office hours and deal with queries on a priority basis. We are unable to carry out visits to premises, unless it is an emergency, and will always consider the safety of staff and members of the public.
For our dog warden service, email email@example.com or for animal welfare, email firstname.lastname@example.org
For port health, email email@example.com (or you can call 028 9035 1199)
For Houses in Multiple Occupation, email firstname.lastname@example.org
For other urgent queries including:
- food safety
- health and safety
- pollution control
- off street parking
- public health
email email@example.com. For emergencies outside normal working hours, call 07850 499622.
We have temporarily suspended our pest control service and no appointments will be taken at this time.
Venues and facilities
Some of our venues and facilities are closed.
Our public toilets are open.
Just Eat Belfast Bikes
Belfast Bikes rent-a-bike service has resumed across Belfast, with some restrictions in place.
Belfast Castle and Malone House
Malone House (link opens in new window) and Belfast Castle (link opens in new window) are open on Fridays, Saturdays and Sundays.
You can contact Belfast Castle by email firstname.lastname@example.org or Malone House by email email@example.com for more information.
Our parks are open to allow people to take exercise. But it is very important that everyone observes social distancing guidance when using our parks.
Visit our events page for updates.
Building Control, Planning Services and Licensing
Building Control, inspections, licences and permits
We remain open and have new working practices in place.
Support and advice for residents
We are working closely with community, voluntary and statutory service providers in Belfast to make sure that our residents’ needs can be supported during the coronavirus (COVID-19) pandemic
We are advising animal owners to make sure their pets are kept under control during coronavirus (COVID-19). This can help to keep members of the public safe, and allow social distancing guidance to be followed.
We ask that dogs are kept on a lead when out in public, and for dog owners to check their pets are secure when they are at home to minimise the risk of straying.
Business advice and support
Business restrictions, safety guidance and advice
Coronavirus business closures
During coronavirus (COVID-19), by law certain types of services, businesses and shops must close their premises to the public. We’re responsible for enforcing closures and restrictions shops and businesses which do not need a licence to operate. The police enforce closures of licensed premises.
To find lists of businesses which are subject to restrictions, go to:
Workplace safety guidelines and social distancing
If your business can continue to operate, you must follow workplace safety guidelines and social distancing to protect the safety and health of everyone in your workplace, including your customers and others visiting the premises.
Businesses must review their risk assessments and put in place measures to prevent the spread of COVID-19. The Public Health Agency (PHA) guidance should be considered as part of the risk assessment. An example of a COVID-19 risk assessment is available on the Health and Safety Executive NI Website.
Detailed guidance and advice for businesses
Check trusted sources for more information:
Guidance from the Public Health Agency (PHA)
Guidance for employees, employers and businesses (GOV.UK)
Advice on safety measures in the workplace (HSENI)
Guidelines for food businesses (GOV.UK)
Food delivery and takeaway guidance (CIEH)
Sources of guidance and support on the impact of COVID-19 (NI Assembly)
Guidance for employers and businesses on managing Legionella.
Advice and support on reopening a business
We offer free, confidential support and guidance to businesses that are reopening on how to keep staff and customers safe. Call our advice line on 028 9027 0565 from 9am to 5pm, Monday to Friday, to speak to an adviser. You can also email firstname.lastname@example.org and an adviser will respond within one working day.
Hospitality businesses with queries about licensing requirements and measures to help the business function in a viable way, can contact us by email at email@example.com.
Guidance on maintaining drinking water quality following temporary closure of premises can be found on the DAERA website.
We are committed to offering supplier relief on a case by case basis, to ensure service continuity during this period of disruption.
Complaining about social distancing
Depending on the type of business, if you're concerned about social distancing in business premises, you should contact us by email firstname.lastname@example.org or the Health and Safety Executive for Northern Ireland (HSENI) by email email@example.com or call 0800 0320 121.
Reporting concerns about unsafe workplaces
If you are a member of public concerned about unsafe work practices in a shop, an office or a warehouse, you can contact us at firstname.lastname@example.org.
Concerns about unsafe work practices in other types of workplaces such as manufacturing and construction sites should be reported to the Health and Safety Executive for Northern Ireland by email email@example.com.
Call for businesses to supply ventilators and ventilator components
As part of the government response to COVID-19, the Department for Business, Energy and Industrial Strategy is seeking UK businesses and organisations to design, manufacture or supply ventilators and ventilator components, and those who have, or provide, medical training or logistics capabilities.
If your business or organisation can help, find out more and register.